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Dunkin'

3.5
(348 reviews)

Business Details

200 Chicago Dr, Jenison, MI
49428, United States
(616) 350-9304
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Jenison, MI for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Dunkin'
200 Chicago Dr, Jenison, MI
49428, United States

Hours

Reviews

3.5
348 reviews
5 stars
171
4 stars
32
3 stars
29
2 stars
29
1 star
87

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, incorrect orders, and rude staff.

Product Consistency

Many reviews highlighted issues with product quality, such as stale donuts and incorrect drink preparations.

Staff Attitude

While some customers praised friendly staff, many others noted a lack of professionalism and negative attitudes from employees.

Cleanliness

Several reviews mentioned dirty dining areas and poor overall cleanliness in the store.

Management Issues

Customers expressed concerns about management, citing understaffing and disorganization as major problems affecting service.
  • KK
    Kent
    Feb 11, 2026
    4.0
    Great spot for donuts and coffee. Grandkids see it as a real treat.
  • DN
    Deanna Nichols
    Jan 18, 2026
    2.0
    I grew up in Chicago where Dunkin has been around for years, so I know how donuts and coffee should be from a Dunkin store. I have given Jenison Dunkin multiple chances. They have made my specialty drink wrong the past 3 visits. I got my kids a chocolate iced drink last time and it tasted like they did not wash out the blender from the previous drink. It had to be thrown away. The donut selection is poor and the donuts come out tasting stale/off. This is a poor excuse for a Dunkin. Needs new management or a big overhaul. Especially when it’s trying to compete with Starbucks, Biggby and local coffee and donut shops. Will NOT be back to this location. Do better.
  • ML
    Molly Lane
    Dec 6, 2025
    1.0
    Gave me two wrong coffees and I got attitude. Coffee tasted like fishy squirt?????
  • TB
    TJ Burke
    Nov 23, 2025
    4.0
    My kids would say "the pink donuts are the best!" Some good breakfast choices. Decent amount of donut varieties. Tasty seasonal drinks. Kind servers.
  • MP
    Marissa Pelletier
    Nov 22, 2025
    1.0
    Went into the store to order to place an order. Employee was talking to two friends and kept customer’s waiting. When I finally asked her if she was going to take my order the employee walked away. I left the store upset and did not place an order. This was horrible customer service!

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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