Wendy's

3.4
850 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
3306 E. Michigan Avenue, Jackson, MI
49202, United States

Hours

Reviews

3.4
850 reviews
5 stars
276
4 stars
183
3 stars
146
2 stars
66
1 star
179

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor service and long wait times.

Slow Service

Many customers reported excessively long wait times in the drive-thru, often exceeding 20 minutes, leading to dissatisfaction.

Order Accuracy

Several customers experienced issues with incorrect orders, missing items, and poorly prepared food.

Food Quality

While some customers enjoyed the food, others reported cold or poorly prepared items, indicating inconsistency in food quality.

Cleanliness

Multiple reviews mentioned unsanitary conditions in the restaurant, including dirty floors and sticky tables.
  • BL
    Brig Loghie
    Nov 15, 2025
    1.0
    Very unpleasant nighttime cashier. She acted like I spit in her mother's face when I asked for spicy ranch. She was the same way with the 2 cars in front of me, so I don't take it personally, but sheesh. She should consider a career change 😬
  • RR
    Rae
    Nov 15, 2025
    1.0
    Lady at the drive thru was unbelievably rude from start to finish. She had a lisp, so I wasn't mean back, but it's not an excuse for the way we were treated. I understand midnight is late, but that's the job she's being paid to perform. I've worked food/service overnight shifts too- but I didn't take it out on customers
  • HS
    holly Smith
    Nov 14, 2025
    1.0
    10 out of 10 for ALWAYS messing up your order. We love paying for food and not getting it. Thank you.
  • KR
    Khristina Richmond
    Nov 6, 2025
    3.0
    Do NOT go here if you want FAST food. They literally cook to order 1 car at a time. If there's 3 cars in front of you, you'll be there for at least 20 minutes. At least the food is good but it better be since I waited the same amount of time as a sit down restaurant!
  • ED
    Eric Dalton
    Nov 3, 2025
    1.0
    Went there at 6pm on Sunday evening. There were six cars in front of me in the Drive-Thru. It took a total of 18 minutes from the time I got in line, to the time I got my food. Once I finally got my order, my burger and fries were cold. I've been to a lot of Wendy's in my life, but this was by far one of the worst experiences. I would avoid at all costs.

Frequently Asked Questions About Wendy's

Is E. Michigan #22 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.