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Wendy's

3.8
(826 reviews)

Business Details

6119 Ann Arbor Road, Jackson, MI
49201, United States
(517) 748-9520

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
6119 Ann Arbor Road, Jackson, MI
49201, United States

Hours

Reviews

3.8
826 reviews
5 stars
339
4 stars
227
3 stars
121
2 stars
63
1 star
76

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, with specific mentions of employees going above and beyond to assist.

Food Quality

Feedback on food quality was mixed; while some enjoyed fresh and hot meals, others reported issues with cold or poorly prepared items.

Order Accuracy

Several reviews highlighted problems with order accuracy, including missing items and incorrect orders.

Cleanliness

There were complaints about cleanliness, particularly in the bathrooms and dining area, though some noted that the lobby was generally clean.

Speed of Service

Customers frequently mentioned quick service, especially in the drive-thru, although some experienced delays.
  • RM
    Ronald Mossolle
    Feb 7, 2026
    5.0
    Exactly what I was thinking about
  • LD
    Lisa Dundas
    Feb 1, 2026
    2.0
    Ordered a plain double, no cheese. Received a double cheeseburger. 🙄
  • TE
    Tim Erwin
    Jan 28, 2026
    5.0
    Nice people take your order food was hot and good 👍
  • SK
    Sarah Knight
    Jan 8, 2026
    5.0
    The food is, well typical Wendy's fast food. But the employees are the stars of the show. Just went through drive thru for lunch. Was advised I'd have a 6 min wait on tenders, no problem. Waited. The lady came & checked on me, I believe her name is Tasha. Said she would check on it & be back. Next thing I know she's back with cash in hand giving me a refund cause my order was not put in or something. & Then said just wait we will still give you your food. Waited, they brought me my food, with a genuine apology and gave me 4 tenders instead of 3. The food was fresh & hot even the fries. Always greeted with kindness & professionalism from anyone who works here & they go above & beyond for their customers. In a world that customer service is tanking, they absolutely deserve a raise & more. My only hope is someone that is able to do that reads this. Great job ladies & thank you!!!
  • KH
    Kaelin Hendrickson
    Dec 22, 2025
    5.0
    I went through the drivethrough and we got our food quickly and it was excellent. Shout out to Kaylee she’s my hero I love her more than life itself.

Frequently Asked Questions About Wendy's

Is Sargent Road Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for the drive-thru at Wendy's on Sargent Road?

The drive-thru is open Monday to Friday from 6:30 AM to midnight, and on Saturday and Sunday from 7:00 AM to midnight.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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