Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customers frequently reported slow service, long wait times, and rude staff interactions.
Order Accuracy
Many reviews highlighted issues with incorrect orders and missing items.
Food Quality
Several customers complained about food being stale, cold, or poorly prepared.
Cleanliness
The restaurant was often described as dirty and unkempt, with unsanitary conditions noted.
Staff Attitude
Numerous reviews mentioned unprofessional behavior and a lack of customer service from employees.
MI
Mr Allen Wayne Wilson lll (Indio)
Dec 27, 2025
5.0
Always good food I'll be back!
AM
Amanda McDermott
Dec 14, 2025
1.0
This place has gone downhill big time. The wait is ridiculous - every time I go I end up sitting and waiting at the speaker for a good 10 mins or more...it wouldn't be a big deal if it was every so often, but this has gotten to be an every time thing. I assume they must be understaffed, so clearly management is doing something wrong.
AS
Andrew Scott
Dec 7, 2025
1.0
Every single time i come to this location. I wait 15 plus minutes for a rude employee to act like i ruined their day by coming to wendys, then very mediocre food. If you dont like your job. Go work somewhere else. Dont make it my problem
BD
Blake Driver
Dec 2, 2025
5.0
The worker at the counter had a long shift going yet she was very kind and professional. The burgers we received were fresh and so good! Best Wendy's burgers I've ever had.
TL
Tommy Lewis
Nov 15, 2025
1.0
They forgot my fries in 2 of my combo meals and my girlfriend’s nuggets were wrong
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours at Wendy's Jackson, MI location?
The drive-thru is open from 6:30 AM to midnight Monday through Friday, and from 7:00 AM to midnight on weekends.
Does this Wendy's location offer delivery and how can I order?
Yes, delivery is available. You can order via the Wendy's app or at order.wendys.com by selecting this location and entering your address.
Is breakfast served at the Wendy's on 913 North Wisner in Jackson, MI?
Yes, this Wendy's serves breakfast including combos, sandwiches, coffee, and sides.
What payment options are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
How can I provide feedback or contact the Wendy's Jackson location?
You can contact Wendy's by calling (517) 784-4000, visiting their contact page live chat, calling 888-624-8140, or completing their customer satisfaction survey with your receipt info.
Where can I find Wendy's menu pricing and nutrition information?
Menu pricing and nutrition details are available on order.wendys.com, the Wendy's mobile app, and in-store nutrition posters.
Is there a Wendy's mobile app for placing orders?
Yes, you can download the Wendy's app to order food easily. Find it on the App Store or via quick links.
Can I find other dining options near this Wendy's in Jackson, MI?
Yes, nearby dining includes Ichiban Japanese Steakhouse for sushi and steak, Biggby Coffee for cafe drinks, and Rally's for fast food burgers.
What nearby services are available around Wendy's on North Wisner?
Nearby you can find services like Jackson Hewitt Tax Service for tax needs, Beautiful Nails salon, and Bitstop Bitcoin ATM.
Are there nearby places for recreation close to Wendy's Jackson location?
Yes, nearby recreation includes Jackson Area Hockey Association for sports, Patriot Combat Sports gym, and Optimist Ice Arena for skating.