Wendy's

3.3
1222 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
913 North Wisner, Jackson, MI
49202, United States

Hours

Reviews

3.3
1,222 reviews
5 stars
371
4 stars
250
3 stars
220
2 stars
106
1 star
275

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, long wait times, and rude staff interactions.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items.

Food Quality

Several customers complained about food being stale, cold, or poorly prepared.

Cleanliness

The restaurant was often described as dirty and unkempt, with unsanitary conditions noted.

Staff Attitude

Numerous reviews mentioned unprofessional behavior and a lack of customer service from employees.
  • MI
    Mr Allen Wayne Wilson lll (Indio)
    Dec 27, 2025
    5.0
    Always good food I'll be back!
  • AM
    Amanda McDermott
    Dec 14, 2025
    1.0
    This place has gone downhill big time. The wait is ridiculous - every time I go I end up sitting and waiting at the speaker for a good 10 mins or more...it wouldn't be a big deal if it was every so often, but this has gotten to be an every time thing. I assume they must be understaffed, so clearly management is doing something wrong.
  • AS
    Andrew Scott
    Dec 7, 2025
    1.0
    Every single time i come to this location. I wait 15 plus minutes for a rude employee to act like i ruined their day by coming to wendys, then very mediocre food. If you dont like your job. Go work somewhere else. Dont make it my problem
  • BD
    Blake Driver
    Dec 2, 2025
    5.0
    The worker at the counter had a long shift going yet she was very kind and professional. The burgers we received were fresh and so good! Best Wendy's burgers I've ever had.
  • TL
    Tommy Lewis
    Nov 15, 2025
    1.0
    They forgot my fries in 2 of my combo meals and my girlfriend’s nuggets were wrong

Frequently Asked Questions About Wendy's

Is Wisner #2 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours at Wendy's Jackson, MI location?

The drive-thru is open from 6:30 AM to midnight Monday through Friday, and from 7:00 AM to midnight on weekends.