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Wendy's

3.8
(896 reviews)

Business Details

2631 Airport Rd, Jackson, MI
49202, United States
(517) 782-5078

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
2631 Airport Rd, Jackson, MI
49202, United States

Hours

Reviews

3.8
896 reviews
5 stars
348
4 stars
264
3 stars
128
2 stars
55
1 star
101

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some praising friendly staff while others report rudeness and poor communication.

Food Quality

Food quality is inconsistent, with reports of cold, stale, or improperly prepared items, alongside some positive mentions of fresh and hot meals.

Wait Times

Customers frequently complain about long wait times in the drive-thru and for food preparation, impacting overall satisfaction.

Cleanliness

The cleanliness of the restaurant is noted positively by some, but there are also complaints about unsanitary conditions in food preparation.

Operational Issues

There are recurring issues with order accuracy, missing items, and the dining area being closed, leading to frustration among customers.
  • BR
    Bethany Reasoner
    Feb 11, 2026
    4.0
    Best wendys in Jackson. I never have an issue whenever I eat here. Food is accurate and good.
  • KH
    Kelah Hodge
    Jan 2, 2026
    1.0
    the female worker literally did not say a word to us at the window after she told us they didn’t have basically anything for our order.
  • AS
    Angeline Smith
    Dec 23, 2025
    1.0
    As a prior manager of Wendy's this is the single worst location I have ever had The misfortune to visit. Employees were rude mis made one the terribly and refuse to take any responsibility and absolutely destroyed what should have been a decent sandwich. Shame on Dakota when they handed us our food they said not one word out of their mouth to tell us that the order was not what we had placed and just left this slop in our bag this is supposed to be an asiago classic instead we got a mess not worth eating.
  • NH
    Nanette Huskins
    Dec 11, 2025
    1.0
    The store hours show they are open to 1am. The store was lit up like it was open but the employee refused to take our order. When we drove past the window the girl was standing in the window picking her nose. who ever is working right. now should be fired
  • SS
    Sherastacy9
    Oct 12, 2025
    1.0
    Why stay open late, when the workers serve cold food, like seriously you have fryers for a reason to cook food when people order it. Close at 8pm. Instead of staying open selling cold expired food ..

Frequently Asked Questions About Wendy's

Is 2631 Airport#17 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours at Wendy's located at 2631 Airport Rd, Jackson, MI?

The drive-thru is open Monday to Friday from 6:30 AM to 2:00 AM, and on Saturday and Sunday from 7:00 AM to 2:00 AM.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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