Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customer service experiences vary widely, with some praising friendly staff while others report rudeness and poor communication.
Food Quality
Food quality is inconsistent, with reports of cold, stale, or improperly prepared items, alongside some positive mentions of fresh and hot meals.
Wait Times
Customers frequently complain about long wait times in the drive-thru and for food preparation, impacting overall satisfaction.
Cleanliness
The cleanliness of the restaurant is noted positively by some, but there are also complaints about unsanitary conditions in food preparation.
Operational Issues
There are recurring issues with order accuracy, missing items, and the dining area being closed, leading to frustration among customers.
BR
Bethany Reasoner
Feb 11, 2026
4.0
Best wendys in Jackson. I never have an issue whenever I eat here. Food is accurate and good.
KH
Kelah Hodge
Jan 2, 2026
1.0
the female worker literally did not say a word to us at the window after she told us they didn’t have basically anything for our order.
AS
Angeline Smith
Dec 23, 2025
1.0
As a prior manager of Wendy's this is the single worst location I have ever had The misfortune to visit. Employees were rude mis made one the terribly and refuse to take any responsibility and absolutely destroyed what should have been a decent sandwich. Shame on Dakota when they handed us our food they said not one word out of their mouth to tell us that the order was not what we had placed and just left this slop in our bag this is supposed to be an asiago classic instead we got a mess not worth eating.
NH
Nanette Huskins
Dec 11, 2025
1.0
The store hours show they are open to 1am. The store was lit up like it was open but the employee refused to take our order. When we drove past the window the girl was standing in the window picking her nose. who ever is working right. now should be fired
SS
Sherastacy9
Oct 12, 2025
1.0
Why stay open late, when the workers serve cold food, like seriously you have fryers for a reason to cook food when people order it. Close at 8pm. Instead of staying open selling cold expired food ..
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours at Wendy's located at 2631 Airport Rd, Jackson, MI?
The drive-thru is open Monday to Friday from 6:30 AM to 2:00 AM, and on Saturday and Sunday from 7:00 AM to 2:00 AM.
Does this Wendy's location offer delivery and takeout services?
Yes, Wendy's at 2631 Airport Rd offers both delivery and takeout options.
Can I order Wendy's food online or via a mobile app?
You can order Wendy's food online at order.wendys.com or through the Wendy's mobile app available on the App Store.
What meal times are served at Wendy's in Jackson, MI?
This Wendy's location serves breakfast, lunch, and dinner.
What payment methods does Wendy's accept at this location?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
Is Wendy’s located at 2631 Airport Rd currently open?
Yes, this Wendy's location is currently open and committed to serving quality food every day.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen information is available on Wendy's menu website, mobile app, and in the restaurant upon request.
Are there other fast food restaurants near this Wendy's?
Yes, near Wendy's at 2631 Airport Rd, you can find McDonald’s, Burger King, Subway, Steak 'n Shake, Dairy Queen, and Arby's.
What nearby services are available near Wendy's for vehicle maintenance?
Nearby automotive services include Fas-Break Auto Glass Center, Gerber Collision & Glass, Performance Automotive Inc, Performance Automotive Northwest, Jax Kar Wash, and Oasis Car Wash.
What local amenities are close to Wendy's that customers might visit?
Customers near Wendy's can also visit the Jackson District Library, Comerica Bank, and Save Time Convenience Store and Laundromat for various needs.
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