Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.8
892 reviews
5 stars
348
4 stars
263
3 stars
128
2 stars
55
1 star
98
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences vary widely, with some employees praised for friendliness while others are reported as rude or unhelpful.
Food Quality
Food quality is inconsistent; some customers report fresh and hot meals, while others complain of cold, stale, or improperly prepared food.
Wait Times
Many customers express frustration with long wait times in the drive-thru, with some reporting waits of 15-30 minutes.
Cleanliness
The restaurant is generally noted for being clean, although some customers have reported unsanitary conditions in food.
Order Accuracy
Order accuracy is hit or miss, with several customers noting missing items or incorrect orders.
- DDDannyOct 16, 20255.0Quick on food
- SSSherastacy9Oct 12, 20251.0Why stay open late, when the workers serve cold food, like seriously you have fryers for a reason to cook food when people order it. Close at 8pm. Instead of staying open selling cold expired food ..
- APalex powellOct 3, 20252.0This place is a hit or miss. I have thought about making this review many times before, but wanted to give them multiple chances to prove me wrong… I never have a problem with the food, but the attitudes. Specifically from a girl with glasses and black hair. I get anxiety ever time I see her in the drive through, as she acts like she hates her life and her job working there. I get my food thrown at me every time, no smile or anything. Just a cold stare. I am always kind back but just will never understand how this lady is still employed acting that way!
- THTonya HackworthSep 19, 20252.0Got 2 orders of baconater fries, no cheese sauce on them, tons of bacon, and fries. Please do better Wendy's. After waiting 30 mins. In drive thru. If I wanted just fries and bacon on top I'd order that. Very dry, please at least put some cheese sauce on it. Gross.
- AOA OSep 14, 20251.0I use to love this Wendy’s but service is lacking among other things like all employees shut the store down the other day and I could see people smoking weed inside what a shame.
Frequently Asked Questions About Wendy's
Is 2631 Airport#17 Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Jackson, MI?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Jackson, MI into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (517) 782-5078.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 2631 Airport#17 Wendy’s serve breakfast?
Yes, this Wendy’s location in Jackson, MI serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru hours at Wendy's located at 2631 Airport Rd, Jackson, MI?
The drive-thru is open Monday to Friday from 6:30 AM to 2:00 AM, and on Saturday and Sunday from 7:00 AM to 2:00 AM.
Does this Wendy's location offer delivery and takeout services?
Yes, Wendy's at 2631 Airport Rd offers both delivery and takeout options.
Can I order Wendy's food online or via a mobile app?
You can order Wendy's food online at order.wendys.com or through the Wendy's mobile app available on the App Store.
What meal times are served at Wendy's in Jackson, MI?
This Wendy's location serves breakfast, lunch, and dinner.
What payment methods does Wendy's accept at this location?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
Is Wendy’s located at 2631 Airport Rd currently open?
Yes, this Wendy's location is currently open and committed to serving quality food every day.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen information is available on Wendy's menu website, mobile app, and in the restaurant upon request.
Are there other fast food restaurants near this Wendy's?
Yes, near Wendy's at 2631 Airport Rd, you can find McDonald’s, Burger King, Subway, Steak 'n Shake, Dairy Queen, and Arby's.
What nearby services are available near Wendy's for vehicle maintenance?
Nearby automotive services include Fas-Break Auto Glass Center, Gerber Collision & Glass, Performance Automotive Inc, Performance Automotive Northwest, Jax Kar Wash, and Oasis Car Wash.
What local amenities are close to Wendy's that customers might visit?
Customers near Wendy's can also visit the Jackson District Library, Comerica Bank, and Save Time Convenience Store and Laundromat for various needs.