Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.5
963 reviews
5 stars
333
4 stars
214
3 stars
171
2 stars
77
1 star
168
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and unprofessional behavior from staff, with many experiences highlighting slow service and incorrect orders.
Cleanliness
Multiple reviews mentioned unsanitary conditions in both the dining area and restrooms, contributing to a negative dining experience.
Food Quality
While some customers enjoyed the food, many others complained about cold, poorly prepared meals and incorrect orders.
Customer Experience
Overall, the customer experience was marred by long wait times, lack of attention from staff, and frequent order mistakes.
- EBElizabeth Blair4 days ago5.0They are always bottlenecking at the window
- JSJordan Swartz6 days ago1.0Like everyone else, I'm obviously given the wrong food or missing food every time we come here. That said, not only is this the worst Wendy's you could waste your money at, it exclusively employs the worst employees of any business you could encounter. I think it'd probably be appropriate to disclose that THIS is the local Wendy's when you sell your house.
- JHJames Hayes6 days ago3.0...got to place and even though they had received the order...they didn't even start it til I got there...
- JRJosiah RussellDec 7, 20251.0Horrible service honestly the food was cold🤦🏽♂️ but I can say I was jammin in their Like cmon ^ ^ ^
- AGAnn GoebelNov 30, 20251.0The Chili was horrible very greasy and big chunks of beef no flavor and rest of the food was so so. The Quality is no longer there!
Frequently Asked Questions About Wendy's
Is West Ave. #12 Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for the drive-thru at Wendy's on West Ave.?
The drive-thru is open from 6:30 AM to 1:00 AM Monday through Friday, and from 7:00 AM to 1:00 AM on weekends.
Does this Wendy's location in Jackson, MI serve breakfast?
Yes, this Wendy’s location serves breakfast including combos, croissants, biscuits, sandwiches, coffee, and sides.
Can I order Wendy's food for delivery near this location?
Yes, delivery is available via the Wendy’s app or order.wendys.com by entering your delivery address to check availability.
What payment methods are accepted at Wendy's on West Ave.?
They accept American Express, Cash, Discover, MasterCard, and Visa.
How can I contact this Wendy’s location if I have questions or feedback?
You can call the location directly at (517) 788-9675 or reach Customer Care via live chat on their website or by calling 888-624-8140.
Where can I find menu pricing for this Wendy's?
Menu prices can be viewed on order.wendys.com or the Wendy’s mobile app after selecting the Jackson West Ave. location.
Are there any nearby gas stations if I visit Wendy's on West Ave.?
Yes, Citgo, Kelly Express, PS Food Mart, and Mobil gas stations are nearby for convenient refueling when visiting Wendy’s.
Are there any nearby car washes close to Wendy's on West Ave.?
Yes, Jax Kar Wash and Oasis Car Wash are nearby, making it easy to clean your car before or after enjoying a meal at Wendy’s.
What dining options does this Wendy's location offer?
This Wendy’s location offers dine-in, drive-thru, takeout, and delivery where available, but does not have curbside pickup.
What attractions or places of interest are near Wendy’s on West Ave. that I can visit before or after my meal?
Nearby places include Little Caesars Pizza for another dining option, Foote Hospital for health needs, and Cascades Baptist Church and Overflow Youth Ministries for community activities.