Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.5
955 reviews
5 stars
330
4 stars
213
3 stars
171
2 stars
77
1 star
164
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported slow service, rude staff, and frequent order inaccuracies.
Cleanliness
Multiple reviews highlighted unsanitary conditions in both the dining area and restrooms.
Food Quality
Customers expressed dissatisfaction with food quality, including cold items and poorly prepared meals.
Staff Attitude
Many reviews noted a lack of friendliness and professionalism among staff members.
Drive-Thru Issues
The drive-thru service was frequently criticized for long wait times and order mistakes.
- JLJohn LoveNov 10, 20255.0Took the grandson there to get something to eat. He likes the food there.
- KOKacey O'NeilOct 6, 20251.0The lady In the drive thru was very pushy to rush me to order right away even tho it was only 9:30 am and they were no where near busy. The French toast sticks literally looked & even tasted like a yellow cleaning sponges, they didn't give me a whole meal that was ordered had to go back thru drive thru again. The potato wedges were terrible. Won't be going back
- LCLloyd Jeremy ChilcuttOct 2, 20252.0Extremely dirty. Bathroom destroyed. Toilet paper everywhere. Dining area very dirty, went for breakfast, definitely dirty from night before. Fries on floor etc. Most of staff was too busy outside smoking and vaping to care for what they where there for. Could only imagine if my food was sanitary. Get on your game people, this is embarrassing.
- JRJoe RhinesOct 1, 20251.0Went through the Drive Thru today, it took too long waiting to order. When we finally got to the intercom we had to wait another 5 minutes for anyone to acknowlege us. Came up to the window had to wait another 5 minutes before the cashier acknowledged us then mumbled the price. As we waited noticed no smiling faces not a lot of employees bad service. You guys need to take a class on fast food and costumer service.
- VEVictoria EnriquezSep 27, 20254.0Great deal on JBC meal deal, 2 burgers drink and a fry for 8 bucks. The burger had allot of mayo next time just use a little less.
Frequently Asked Questions About Wendy's
Is West Ave. #12 Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Jackson, MI?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Jackson, MI into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (517) 788-9675.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does West Ave. #12 Wendy’s serve breakfast?
Yes, this Wendy’s location in Jackson, MI serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the drive-thru at Wendy's on West Ave.?
The drive-thru is open from 6:30 AM to 1:00 AM Monday through Friday, and from 7:00 AM to 1:00 AM on weekends.
Does this Wendy's location in Jackson, MI serve breakfast?
Yes, this Wendy’s location serves breakfast including combos, croissants, biscuits, sandwiches, coffee, and sides.
Can I order Wendy's food for delivery near this location?
Yes, delivery is available via the Wendy’s app or order.wendys.com by entering your delivery address to check availability.
What payment methods are accepted at Wendy's on West Ave.?
They accept American Express, Cash, Discover, MasterCard, and Visa.
How can I contact this Wendy’s location if I have questions or feedback?
You can call the location directly at (517) 788-9675 or reach Customer Care via live chat on their website or by calling 888-624-8140.
Where can I find menu pricing for this Wendy's?
Menu prices can be viewed on order.wendys.com or the Wendy’s mobile app after selecting the Jackson West Ave. location.
Are there any nearby gas stations if I visit Wendy's on West Ave.?
Yes, Citgo, Kelly Express, PS Food Mart, and Mobil gas stations are nearby for convenient refueling when visiting Wendy’s.
Are there any nearby car washes close to Wendy's on West Ave.?
Yes, Jax Kar Wash and Oasis Car Wash are nearby, making it easy to clean your car before or after enjoying a meal at Wendy’s.
What dining options does this Wendy's location offer?
This Wendy’s location offers dine-in, drive-thru, takeout, and delivery where available, but does not have curbside pickup.
What attractions or places of interest are near Wendy’s on West Ave. that I can visit before or after my meal?
Nearby places include Little Caesars Pizza for another dining option, Foote Hospital for health needs, and Cascades Baptist Church and Overflow Youth Ministries for community activities.