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Taco Bell

3.3
(1668 reviews)

Business Details

2928 E Michigan Ave, Jackson, MI
49202, United States
(517) 782-5860

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 2928 E Michigan Ave in Jackson. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
2928 E Michigan Ave, Jackson, MI
49202, United States

Hours

Reviews

3.3
1,668 reviews
5 stars
484
4 stars
354
3 stars
318
2 stars
141
1 star
371

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, incorrect orders, and unprofessional staff behavior.

Food Quality

Many reviews highlighted issues with food quality, such as cold items, missing ingredients, and poorly prepared meals.

Cleanliness

Customers frequently mentioned unsanitary conditions in the restaurant, including dirty tables and bathrooms.

Management Problems

Several reviews pointed to ineffective management, with complaints about staff training, communication issues, and lack of accountability.
  • PN
    Patrick Norton
    Jan 23, 2026
    1.0
    I went up here to get food then when asked about my order I said I need a minute the girl Sammie told me I only had 30 seconds the agm Eric laughed when I said what n then told me nothing then I placed my order the agm gave me my order after waiting in the drive thru for it then wasnt gonna give me napkins I had to honk my horn after he shut the windows to get napkins and then when I arrived home realized I was missing my nacho bell grande went back up their spoke to Eric the agm told him he forgot my food and then Sammie came to the windows I said funny I only have 60 seconds to order but yet I have to drive back up here to get the rest of my food I got a sarcastic sorry I think this place is a joke the staff have no customer service skills nor have any care especially late at night versa if u see this u need to have a serious talk with ir staff this is so unprofessional they think its a joke and have no care of how they treat their consumer or the service they provide I would hope since this store was just rebuilt and ur trying to get costumers back that the staff would care but definitely not I would have rather went to ganson st and atheist been treated like a human being I hope that u look into this and people are reprimanded properly this is no way to run a restaurant
  • MB
    Mike Boone
    Jan 15, 2026
    1.0
    Absolutely atrocious service. Ordered ahead and still had to wait 20 minutes for my food. On a 30 minute lunch break. How am I supposed to eat? Bunch of teenagers standing around looking lost.
  • DW
    Danny Warren
    Jan 2, 2026
    1.0
    So I’m not usually the type of person to leave bad reviews but this is the 2nd or 3rd time I’ve doordashed from here and nothing is made as it was ordered, I can’t have any dairy so I make sure I add dairy allergy or I order without the cheese n stuff but apparently it’s hard to read your screens! I work in the food industry and know even when it’s swamped to pay attention to tickets so you don’t have pissed off customers! Read ya damn tickets peeps! Please and thank you!
  • RH
    Rebecca Hunt
    Jan 2, 2026
    1.0
    We went in to order and dine in, ordered on kiosk and picked dine in. We then waited 30 mins for a fiesta potato and 3 burritos. When we started eating yhe cruspy chicken burrito was disgusting, the chicken was not edible as it was over done to the point of not meat all crisp. Seriously for revamping and reopening you would have thought a new team would have happened. We will never be back to this taco bell! Worst I've been to. Been open less that 3 months and its unsanitary and disgusting in there.
  • SB
    Spookshow Baby
    Dec 26, 2025
    1.0
    My boyfriend used to work fast food definitely not a Karen definitely always give fast food workers benefit of the doubt....1st and last time at this taco bell we will go to the 2 others never have problems there.....had to wait 15+ minutes for food didn't have cheese for our nachos n cheese didn't have the sauce for my boyfriends burritos...had 2 wait twice with or 6 people working there to get the cup and go back to get cheese patiently just wait probably 5 minutes a piece for 2 things that should of came with meal in the 1st place people that ordered behind us same problem had to wait at the counter for nearly 5 minutes because they also forgot orders of theirs never had this problem at the other established also had to pay cash instead of using our gift card "their system isn't set up yet" another customer behind us had also the same problem I didn't make a scene just find it ridiculous with 5 people working to not be able to take 2 seconds to get our stuff we ordered in the 1st place anyways will be going to the other Taco Bells in town instead of this establishment.

Frequently Asked Questions About Taco Bell

What are the operating hours of Taco Bell at 2928 E Michigan Ave, Jackson?

This Taco Bell location is currently closed and not operating.

Is there a drive-through service available at this Taco Bell location?

No, the drive-through service is not available as the restaurant is currently closed.

Brand Certified Facts from Taco Bell

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Certified February 22, 2026Yext Knowledge Graph
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