Papa Johns Pizza

3.6
410 reviews
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Business Details

929 N WEST AVE, Jackson, MI
49202, United States
(517) 787-9999
https://locations.papajohns.com/united-states/mi/49202/jackson/929-n-west-ave?utm_source=gmb&utm_medium=organic
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About

Pizza RestaurantPapa John's
At Papa Johns Pizza in Jackson, MI, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Jackson pizza for any occasion. Call us for pizza delivery in Jackson or stop by 929 N WEST AVE for carryout to order the best pizza in Jackson, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
929 N WEST AVE, Jackson, MI
49202, United States

Hours

Reviews

3.6
410 reviews
5 stars
193
4 stars
62
3 stars
36
2 stars
21
1 star
98

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and unresponsive management.

Delivery Issues

Many customers experienced significant delays and issues with their orders, including wrong deliveries and lack of communication.

Food Quality

While some praised the pizza, others reported receiving cold, poorly made, or contaminated food.

Staff Behavior

Several reviews mentioned unprofessional behavior from staff, including rudeness and lack of proper hygiene practices.

Mixed Experiences

Some customers enjoyed their food and service, indicating that experiences can vary widely.
  • WF
    Wt F
    3 days ago
    1.0
    Seems to arbitrarily decide if a Papa John's driver or door dash driver will deliver your food, and two companies apparently have differing delivery policies. The store here has different delivery rules than any PJs that I have worked or ordered from in 5 states,and does not do anything to let the customer know about them until the driver arrives. Actual PJ drivers at rude, as was the manager when trying to get my food redelivered, and ask that an apology be relayed to the driver for my shortness due to stores lack of communication and still didn't bring my sauces
  • JD
    John Dough
    Dec 27, 2025
    1.0
    Ordered delivery, 45 minutes past time giving for delivery, pizzas were cold, not lukewarm but cold! Tried to call was left on hold for 25 minute. Don’t waste your money!!!!
  • AW
    alli wynn
    Dec 27, 2025
    5.0
    Robert is so amazing everytime I come in to pick up and creates a positive work environment!
  • CC
    chuck
    Dec 23, 2025
    1.0
    They thought it was okay to send an order that was wrong and then not make it right.
  • NB
    Nigel Branch
    Dec 14, 2025
    1.0
    They use doordash to deliver without any coordination. If I knew, I never would have ordered. By the time they contacted doordash, the app said my pizza was out of the oven. It sat for over 40 minutes before it got to me and showed up at room temp.
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Frequently Asked Questions About Papa Johns Pizza

What are the opening hours for delivery at Papa Johns Pizza in Jackson, MI?

Delivery is available from 10:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.

Can I order carryout from Papa Johns Pizza and what are the takeout hours?

Yes, carryout is available daily from 10:00 AM to 10:30 PM on weekdays and Sunday, and until 11:30 PM on Friday and Saturday.