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Toasted Italiano & Balsamic Chicken Greens with Grains
Brand Certified

Panera Bread

3.9
(827 reviews)

Business Details

1285 Boardman Road, Jackson, MI
49202, United States
(517) 783-0800

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Jackson is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
1285 Boardman Road, Jackson, MI
49202, United States

Hours

Reviews

3.9
827 reviews
5 stars
396
4 stars
203
3 stars
92
2 stars
37
1 star
99

What are people saying?

AI-generated from recent customer reviews

Staff Behavior

Multiple reviews highlighted rude and unprofessional behavior from staff, creating a negative atmosphere for customers.

Order Accuracy

Customers frequently reported issues with incorrect orders and missing items, leading to frustration and dissatisfaction.

Food Quality

While some customers praised the food, others noted inconsistencies in quality, such as cold items and poorly made sandwiches.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty bathrooms and overall lack of cleanliness.

Value for Money

Many customers felt that the prices were too high for the quality and portion sizes of the food offered.
  • JT
    Jake Thomas
    Feb 2, 2026
    1.0
    I’m extremely disappointed with my experience at this Panera location. I ordered a Chicken Roma Asiago Bagel Stack and when I went to take a bite, I found a long black hair inside my sandwich. It completely ruined my meal and honestly made me feel sick to my stomach. Food safety should be the bare minimum at any restaurant, especially one that markets itself as fresh and high quality. What’s even more concerning is that the employees preparing food weren’t wearing hair nets or even tying their hair back. Basic hygiene standards clearly aren’t being followed, and this situation proves it
  • LC
    Laurie Cain
    Feb 2, 2026
    1.0
    Tables were dirty. Once we received our order we both had a couple of crumbles of chicken on our sandwich. Paid $17 for pick two for a sandwich with pretty much bread and toppings. Do yourself a favor go next door to McCalisters.
  • BB
    Beans
    Jan 31, 2026
    5.0
    Awesome employees and a great environment
  • AA
    Ana
    Jan 17, 2026
    1.0
    I am writing to express my disappointment with a recent visit to this Panera Bread location. During my visit, the atmosphere was very uncomfortable due to the behavior of several employees. One worker in particular—a blond employee in the kitchen appeared visibly angry and spoke to customers in a raised, irritated tone. What was more concerning is that this behavior did not seem isolated. Multiple employees seemed upset, were yelling across the workspace, and created an unwelcoming and stressful environment. As a customer, I expect a basic level of professionalism and courtesy. Instead, the overall mood of the staff made it feel unpleasant to be there, and it reflected poorly on the brand. I hope this feedback is taken seriously and that steps are taken to improve employee conduct and customer service going forward.
  • NN
    Noor Nobani
    Jan 17, 2026
    1.0
    If only I could leave zero stars but unfortunately thats not an option :( terrible experience i’ve been eating at panera for over 20 years and never had issues like i had at this place. The workers were very rude especially the blond lady with heavy makeup that was cooking was extremely rude. she gave me a completely wrong order and when I went back she gave me attitude and was super disrespectful like it was my fault. The bagels were cold and when I asked the blond lady for honey walnut cream cheese she brought me a plain one, so i kindly asked her to bring me the one i had originally ordered she brought it and threw it at me. Im very disappointed in this location never going back to those monsters.

Brand Certified Facts from Panera Bread

Panera Bread partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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