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From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Jackson is here with warmth and welcome. Panera Bread. Food as it should be.
Customers reported inconsistent food quality, with some items being fresh and delicious while others were stale or poorly prepared.
Service Issues
Numerous reviews highlighted rude and unhelpful staff, with complaints about long wait times and incorrect orders.
Cleanliness
Several customers noted that the restaurant was dirty, with unsanitary conditions in the dining area and bathrooms.
Pricing Concerns
Many customers felt that the prices were too high for the quality of food and service received.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their excellent service and expressed overall satisfaction with their meals.
JJ
Jacob
1 day ago
1.0
I went to the soups and Mac section of the menu to find that there’s only Mac n cheese. I hope they can manage to still have sandwiches.
ES
Erin Scylla
Nov 12, 2025
2.0
The food and drinks are normally good, but I opened my sandwich before eating it and noticed they had shoved in Italian deli meat in the top of it. In a vegetarian sandwich. Imagine doing this with cheese or shellfish to someone who has an allergy? I’m really disappointed in the quality of one of my first food orders from here in over a year.
JM
Joseph Mietelka
Nov 8, 2025
5.0
Look, is it a tad pricey for the portions, maybe, not really for me to argue about, it's always chill in there and has a good vibe, food is always on point and it comes out very fast so, overall 4.5/5
MP
Marissa Pierce
Oct 25, 2025
2.0
I just looooove raw bagels, don’t you?
I don’t know what’s been going on with this Panera location, but the bagels have been so hit-or-miss, more often miss. I got 13 bagels and from what I’ve seen of them and from the one I ate, I’m nervous about all the others I just froze.
The cinnamon crunch bagel tasted like play-doh because it was raw. The asiago bagels have been pathetic. Tiny, weirdly domed, and hardly any cheese most of the time. The one I took a photo of was just insanely small.
Also, screw Panera for decreasing the size of cream cheese cups but keeping them at $2/cup. That’s wild.
SH
Sherrie Howard
Oct 23, 2025
1.0
Took my 80 year old mom for a late lunch. Had a Bogo $5 buy one get a 2nd for $5. No matter what i told then, they would apply it to a sandwich.
The very rude lady just wouldn't listen and kept cutting me off! They applied the bogo to the cookie she said. She jet saying it didn't apply to sandwiches.
WRONG!!! My husband got his bogo 2nd sandwich for $5 in Lansing today at noon!
I won't go back to that location. Sorry...and when your arguing with customers...try not to yell or shout so loudly!
Panera Bread in Jackson does not accept reservations.
What are the operating hours for Panera Bread Jackson?
Panera Bread is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 7:00 AM to 8:00 PM.
Does Panera Bread offer delivery and what are the delivery hours?
Yes, Panera Bread offers delivery Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM.
What payment options are accepted at Panera Bread in Jackson?
They accept American Express, Cash, Discover, Mastercard, and Visa for payments.
Can I place an online order for Rapid Pick-Up or delivery at Panera Bread?
Yes, you can order online for Rapid Pick-Up or delivery through Panera Bread's official website or their app.
What types of meals are served at Panera Bread Jackson?
Panera Bread serves breakfast, lunch, brunch, and dinner.
What special menu items does Panera Bread Jackson offer?
They offer items like You Pick Two, Power Menu, Hand-Tossed Salads, Freshly-Baked Breads, Artisan Breads, Specialty Breads, Flatbread Sandwiches, Soup In a Breadbowl, and Vegetarian Broth Bowls.
What are some nearby restaurants where I can dine before or after visiting Panera Bread?
Nearby restaurants include Pizza Hut, Tropical Smoothie Cafe, Old Country Buffet, Buffalo Wild Wings, and McAlister's Deli, offering a variety of dining options from pizza to smoothies and American fare.
Are there nearby shopping options close to Panera Bread Jackson?
Yes, nearby shopping places include Stop N Custom (clothing store), Buckle (clothing and fashion accessories), Hobby Lobby (arts and crafts), Burlington (men's clothing store), Kay Jewelers (jewelry store), SEPHORA (cosmetics), and Kohl's (department store).
What nearby services such as hair salons or other amenities can I find near Panera Bread?
Nearby services include Sport Clips Haircuts, Supercuts (hair salons/barbers), Piercing Pagoda, Health Life Acupressure (spas and medical services), Verizon (mobile phone store), and Secretary of State Office for government services.