Panera Bread

3.9
814 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Jackson is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
1285 Boardman Road, Jackson, MI
49202, United States

Hours

Reviews

3.9
814 reviews
5 stars
392
4 stars
202
3 stars
91
2 stars
37
1 star
92

What are people saying?

AI-generated from recent customer reviews

Food Quality

While many customers enjoyed the food, there were complaints about inconsistencies, such as raw bagels and incorrect orders.

Service Issues

Numerous reviews highlighted poor customer service, including rude staff interactions and long wait times.

Cleanliness

Several customers reported unsanitary conditions in the restaurant, including dirty bathrooms and trash.

Pricing Concerns

Many customers felt that the prices were high relative to the portion sizes and quality of food.

Menu Limitations

Customers expressed disappointment over frequently unavailable menu items and a lack of variety.
  • DL
    Dennis Lester
    Nov 29, 2025
    5.0
    Great food
  • JJ
    Jacob
    Nov 23, 2025
    1.0
    I went to the soups and Mac section of the menu to find that there’s only Mac n cheese. I hope they can manage to still have sandwiches.
  • ES
    Erin Scylla
    Nov 12, 2025
    2.0
    The food and drinks are normally good, but I opened my sandwich before eating it and noticed they had shoved in Italian deli meat in the top of it. In a vegetarian sandwich. Imagine doing this with cheese or shellfish to someone who has an allergy? I’m really disappointed in the quality of one of my first food orders from here in over a year.
  • JX
    Joe X
    Nov 8, 2025
    5.0
    Look, is it a tad pricey for the portions, maybe, not really for me to argue about, it's always chill in there and has a good vibe, food is always on point and it comes out very fast so, overall 4.5/5
  • MP
    Marissa Pierce
    Oct 25, 2025
    2.0
    I just looooove raw bagels, don’t you? I don’t know what’s been going on with this Panera location, but the bagels have been so hit-or-miss, more often miss. I got 13 bagels and from what I’ve seen of them and from the one I ate, I’m nervous about all the others I just froze. The cinnamon crunch bagel tasted like play-doh because it was raw. The asiago bagels have been pathetic. Tiny, weirdly domed, and hardly any cheese most of the time. The one I took a photo of was just insanely small. Also, screw Panera for decreasing the size of cream cheese cups but keeping them at $2/cup. That’s wild.

Frequently Asked Questions About Panera Bread

Does Panera Bread in Jackson accept reservations?

Panera Bread in Jackson does not accept reservations.

What are the operating hours for Panera Bread Jackson?

Panera Bread is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 7:00 AM to 8:00 PM.