Brand Certified
McDonald's
2.7(1249 reviews)
Certified by McDonald's • Feb 22, 2026
Business Details
3425 Lansing Ave, Jackson, MI
49201, United States
Certified by McDonald's • Feb 22, 2026
(517) 768-7091
Certified by McDonald's • Feb 22, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Feb 22, 2026
About
Certified by McDonald's • Feb 22, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Feb 22, 2026
Hours
Certified by McDonald's • Feb 22, 2026
Reviews
2.7
1,249 reviews
5 stars
265
4 stars
175
3 stars
218
2 stars
139
1 star
452
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Numerous customers reported frequent issues with incorrect orders, missing items, and special requests not being honored.
Service Quality
Many reviews highlighted poor customer service, including rude staff, long wait times, and lack of communication.
Food Quality
Customers expressed dissatisfaction with the quality of food, citing cold, old, or improperly prepared items.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and floors.
Management Issues
There were comments about poor management and staffing problems, with some customers noting improvements under a new manager.
- BBBabyGirl3 days ago1.0Ordered food and was sitting there minding my business and manager said I was loitering and kicked me out after I just spent money there crazy meanwhile employees cussing and hands not being washed and a guy in her bathroom using drugs smh what a miserable joke
- CLchad lienhart4 days ago1.0Horrible service. I would recommend going to a different location. Seems to have issue with getting the order right every time
- PPPorBoy Projects5 days ago1.0Worse McDonald's in Jackson. Can't get a order right for nothing. Employees behind counter have no integrity Can't open ears to make the proper order in the first place. Wouldn't recommend this place. Last time Ill be back to this one.
- EMErica MarieJan 26, 20263.0Employees seemed irritated that I asked for them to replace my fries that sat for 15 minutes and got cold, while waiting on other food. They put the same fries back on the counter. Like I wouldn't notice. Its cleaner than other McDonald's but the employees are worse.
- KCKameryn CornellJan 23, 20261.0I ordered through the mobile app, went in to pick my order peeked in the bag and thought everything was there. Turns out they forgot my fries for my nugget meal. I feel like something is always forgotten here and I shouldn’t have to check every single time to make sure the food I PAID FOR is in the bag. You try to call them and nobody answers. Very frustrating.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website