Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
2.9
1,084 reviews
5 stars
274
4 stars
163
3 stars
183
2 stars
125
1 star
339
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted consistently poor customer service, including rude staff, long wait times, and incorrect orders.
Food Quality
Customers reported receiving cold, stale, or incorrectly prepared food, with some mentioning issues like burnt items and missing components.
Management Issues
Several reviews pointed to ineffective management, with complaints about staff behavior and lack of professionalism.
Cleanliness
The restaurant's cleanliness was frequently criticized, with reports of dirty conditions and unsanitary practices.
Positive Experiences
Despite the negative feedback, some customers noted positive experiences with friendly staff and fresh food during certain visits.
- RBRyan Bess2 days ago1.0Ordered 13 cookies in the drive thru at 4:16, got those cookies at 4:46. Food now 30 minutes old and cold. I was never told multiple orders of cookies in front of mine and that it'd be a 30 minute wait. 3 cars entered in those 30 minutes. Terrible service and attitude from staff. Probably just forgot me in the waiting spot and didn't want to take responsibility.
- RJR JOct 25, 20255.0In a sea of one star reviews, this Saturday’s breakfast crew was on point. Food was so fresh and hot we had to wait a few minutes to eat it.
- SCSusie CanfieldOct 9, 20251.0I was just there. I waited 20 minutes in the drive-through then waited another 40 minutes inside and my food wasn’t even right. Do not ever go to this place. It’s horrible.
- JDjohn derbyOct 6, 20251.0The stuff there making is horrible,sweet tea no sugar,filet of fish no tarter and old,forgot the fries ,and two cookies missing from a tote.wow this place is a joke you go there there playing around fowl language and no customer service.terrible management .
- JRJosh risnerOct 4, 20251.0Waited for 25 minutes in reserved spot #2 for my food then had to go inside and ask where my food was cause customers way after me were getting their food and I didn't get mine so please fix that dam store before I ever return there.
Frequently Asked Questions About McDonald's
What are the regular business hours for McDonald's at 407 W Prospect, Jackson, MI?
The McDonald's location at 407 W Prospect in Jackson, MI is open daily from 6:00 AM to 11:00 PM.
Does this McDonald's offer drive-thru service and what are the drive-thru hours?
Yes, this McDonald's has a drive-thru open daily from 5:00 AM. On weekdays and Sunday, it closes at midnight; on Friday and Saturday, it closes at 1:00 AM.
Can I order delivery from this McDonald's and what are the delivery hours?
Yes, delivery is available daily from 5:00 AM to 11:30 PM, except Friday and Saturday when it extends to 12:30 AM.
What payment options are accepted at this McDonald's location?
McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa for payment.
What types of services does this McDonald's location offer to customers?
This McDonald's offers DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi services.
Where can I check McDonald's full menu and order online?
You can view the full menu at https://www.mcdonalds.com/us/en-us/full-menu.html and order online via https://mcdonalds.smart.link/mjuu1ggdi or the McDonald's App on iOS and Android.
What nearby pizza restaurants can I visit around McDonald's at 407 W Prospect?
Near McDonald's, you can visit Pizanos and Pizza Hut, both popular pizza restaurants located nearby.
Are there any nearby public transit or travel-related services near this McDonald's for convenient access?
Jackson Trippers Inc, a travel agency, is nearby, which might help customers with transit options or travel planning when visiting McDonald's.
What local entertainment or dining options are available near McDonald's at 407 W Prospect?
Nearby options include 308 Brass Rail and The Brass Rail, both pubs and bars offering American cuisine, great for customers to visit before or after their meal at McDonald's.
Does McDonald's offer any contactless or no-contact delivery options?
Yes, McDonald's at this location provides no-contact delivery as one of its delivery and pickup services for customer safety and convenience.