Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
2.9
1,093 reviews
5 stars
277
4 stars
163
3 stars
183
2 stars
125
1 star
345
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unprofessional behavior from staff, particularly management, leading to a negative dining experience.
Order Accuracy
Frequent complaints about incorrect orders, missing items, and poor handling of mobile orders were noted.
Food Quality
Customers expressed dissatisfaction with food quality, citing cold, stale, or improperly prepared items.
Service Speed
Numerous reviews highlighted slow service times, with long waits for food and drive-thru orders.
Mixed Experiences
Some customers reported positive experiences with friendly staff and fresh food, indicating inconsistency in service.
- ACAlicia C3 days ago1.0Ordered to go at a kiosk. 3 hamburger happy meals and a McChicken. Burgers were cold and burnt, no ketchup or mustard. Mcchicken also had no condiments. Just a hunk of lukewarm chicken on the bun. It took 15 minutes to receive our food. They forgot our happy meal drinks, too.
- DCDesiree ChiffonJan 2, 20261.0I placed my order through the app. To pick up at the counter due to the size of my vehicle. When I arrived the doors were all locked and I couldn't get my food. No one ever answers the phone. I had to go through the drive thru with haly of my vehicle on the curb. This is 30 minutes later. No one came to the window for a while they just stared at me like a deer in headlights. When I finally got my food it was cold and tasted old. The hash brown tasted like it was made the day before and was heavily saturated in grease. My breakfast sandwich was burnt and my coffee was watered down due to all the ice melting. You should have a higher standard for your customers and try to deliver fresh food. This is beyond ridiculous.
- CBCeline BenhamDec 17, 20251.0Worst customer service I have had so many issues with this McDonald’s better to make the drive to the one on Michigan Ave
- PHPamela K. HeimDec 14, 20255.0I just started going to this one, just moved in the area and the employees are always so friendly and i always get hot and fresh food.
- DDDestinyDec 8, 20255.0Young man up front was kind and helpful. It was busy but he made sure to hand us the correct orders as quickly as possible
Frequently Asked Questions About McDonald's
What are the regular business hours for McDonald's at 407 W Prospect, Jackson, MI?
The McDonald's location at 407 W Prospect in Jackson, MI is open daily from 6:00 AM to 11:00 PM.
Does this McDonald's offer drive-thru service and what are the drive-thru hours?
Yes, this McDonald's has a drive-thru open daily from 5:00 AM. On weekdays and Sunday, it closes at midnight; on Friday and Saturday, it closes at 1:00 AM.
Can I order delivery from this McDonald's and what are the delivery hours?
Yes, delivery is available daily from 5:00 AM to 11:30 PM, except Friday and Saturday when it extends to 12:30 AM.
What payment options are accepted at this McDonald's location?
McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa for payment.
What types of services does this McDonald's location offer to customers?
This McDonald's offers DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi services.
Where can I check McDonald's full menu and order online?
You can view the full menu at https://www.mcdonalds.com/us/en-us/full-menu.html and order online via https://mcdonalds.smart.link/mjuu1ggdi or the McDonald's App on iOS and Android.
What nearby pizza restaurants can I visit around McDonald's at 407 W Prospect?
Near McDonald's, you can visit Pizanos and Pizza Hut, both popular pizza restaurants located nearby.
Are there any nearby public transit or travel-related services near this McDonald's for convenient access?
Jackson Trippers Inc, a travel agency, is nearby, which might help customers with transit options or travel planning when visiting McDonald's.
What local entertainment or dining options are available near McDonald's at 407 W Prospect?
Nearby options include 308 Brass Rail and The Brass Rail, both pubs and bars offering American cuisine, great for customers to visit before or after their meal at McDonald's.
Does McDonald's offer any contactless or no-contact delivery options?
Yes, McDonald's at this location provides no-contact delivery as one of its delivery and pickup services for customer safety and convenience.