Brand Certified
McDonald's
2.8(1733 reviews)
Certified by McDonald's • Feb 22, 2026
Business Details
1909 W Michigan, Jackson, MI
49202, United States
Certified by McDonald's • Feb 22, 2026
(517) 782-3311
Certified by McDonald's • Feb 22, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Feb 22, 2026
About
Certified by McDonald's • Feb 22, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Feb 22, 2026
Hours
Certified by McDonald's • Feb 22, 2026
Reviews
2.8
1,733 reviews
5 stars
368
4 stars
274
3 stars
293
2 stars
241
1 star
557
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Numerous customers reported receiving incorrect orders or missing items, leading to frustration and dissatisfaction.
Food Quality
Many reviews highlighted issues with food being cold, stale, or poorly prepared, including complaints about hard or burnt items.
Service Issues
Customers frequently mentioned long wait times, rude staff, and lack of urgency from employees, contributing to a negative experience.
Cleanliness
Several reviews pointed out unsanitary conditions in the restaurant, including dirty restrooms and overall lack of cleanliness.
Management Concerns
There were complaints about unprofessional behavior from management and staff, including poor handling of customer complaints and lack of training.
- SLShawna Lane6 days ago1.0Muffin was so charred it felt like coal.
- TSTeresa SmithFeb 14, 20262.0The young lady who was at the window was very rude
- MMMark MFeb 7, 20261.0I realize it's McDonald's so I'm not expecting 5 star service but I don't think it's unreasonable to expect that a simple double cheeseburger has the correct items on it. Forget the fact that it was old, cold and looked like it had been ran over. I took it back in to request the pickles that should've been on it. I was polite and you're getting a star because the employee asked if I wanted them to make a fresh one which I wasn't even looking for. I literally would've settled for a couple of pickles in my hand. So I get the "fresh" burger (still old and cold) with 1 pickle smooshed into the bun as if I had asked for the world. Employee said "oh, sorry." No offer to fix it again. No offer to refund. Nothing. Needless to say, I could only assume they had messed with my food so I told them they could keep it and I walked out. Never again. Much better food and service at Culver's and other places for the same price, if not less. You guys are pushing for $20/hr and you don't even deserve the $13.73/hr minimum wage. I bet the response to this is to go to a link and tell them about it when it's right here to read but they won't because they don't care and figure most people won't do it anyways. Just keep raising prices, lowering quality and service standards and care less if someone complains. Great business model!!
- AHAlyssa HicksJan 30, 20261.0A bunch of young kids always On their phones . Every time I come here i get pulled forward to sit and wait forever for food that is wrong. Absolutely terrible
- AMAaron MeesJan 22, 20261.0Every time I go there, I never get the right thing. I’ve never been to a worst McDonald’s.. Educate your people and give the people what they order. Always have to wait on simple orders. You guys suck level up for the price you guys start to charge.
Frequently Asked Questions About McDonald's
What are the regular dining hours for McDonald's at 1909 W Michigan, Jackson, MI?
The restaurant is open for regular dining from 6:00 AM to 11:00 PM every day of the week.
When is the drive-through service available at this McDonald's location?
Drive-through service is available daily from 5:00 AM to midnight Sunday through Thursday, and until 1:00 AM on Friday and Saturday.
What are the delivery hours for McDonald's in Jackson, MI?
Delivery is offered from 5:00 AM to 11:30 PM Monday through Thursday and Sunday, and until 12:30 AM on Fridays and Saturdays.
Can I order McDonald's meals online or via an app at this location?
Yes, you can order online through their website or use the McDonald's App available for iOS and Android to place orders.
What delivery and pickup services are available at this McDonald's?
This location offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Which payment methods are accepted at the McDonald's on 1909 W Michigan?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does the McDonald's at this address offer free WiFi and drive-thru services?
Yes, there is free WiFi available and the location features a drive-thru service.
What nearby clothing stores can I visit after dining at McDonald's?
You can visit nearby clothing stores such as Gap, Bon Worth, and Check ME Out Fashion, all within close proximity to McDonald's at 1909 W Michigan.
Are there other dining options near McDonald's on W Michigan?
Yes, nearby you can find Los Tres Amigos, a Tex-Mex and Mexican restaurant, Tim Hortons coffee shop, Cold Stone Creamery for ice cream, Wingity Ann's chicken restaurant, and Applebee's Grill + Bar for more dining variety.
What nearby services and shops might be useful for customers visiting McDonald's in Jackson, MI?
Nearby services include Old National Bank and Comerica Bank, Summit Heights Dental Care, Dr. Barbara Fayos Optometrist, multiple jewelry stores like Rogers & Hollands and Pandora, as well as beauty salons and spas like VN Nails and Angels Around You.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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