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Arby's

4.0
(1277 reviews)

Business Details

952 N West Ave, Jackson, MI
49202, United States
(517) 787-1245

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
952 N West Ave, Jackson, MI
49202, United States

Hours

Reviews

4.0
1,277 reviews
5 stars
550
4 stars
386
3 stars
181
2 stars
69
1 star
91

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of friendly and rude service, with some praising staff while others noted unprofessional behavior.

Order Accuracy

Multiple reviews highlighted issues with incorrect orders, missing items, and long wait times, particularly in the drive-thru.

Food Quality

Feedback on food quality was varied, with some enjoying the meals while others complained about cold or stale items.

Cleanliness

The restaurant was generally noted as clean, but some reviews mentioned issues with cleanliness in the dining area.

Pricing

Customers expressed concerns about high prices relative to the quality and service received.
  • AB
    Alexis Bryner
    Dec 26, 2025
    1.0
    Don't get me wrong I love Arby's but my experience tonight I don't think I'll eat there again. I ordered two large meals got up to the window and paid. I had just gotten off work it was after 9pm I hadn't eaten all day I was hungry. First we got our Large drinks then she asked me to pull forward so I did. We didn't wait long but I checked the bag just in case. The only thing correct was the sandwich. Small fries and potato cakes no dipping sauce for the tenders. Was I angry no. I went back in the woman at the counter was rude and making unnecessary comments. Pissed off like I came in and unloaded on her. The only reason why I go to Arby's is for the Bronco berry sauce. Can't get enough of that stuff. So what did my efforts get for all this drama you may ask. I received one hot sandwich, a large fry two large drinks, cold chicken tenders and cold slimmy potato cakes. Not worth the effort maybe ebay will have my beloved Bronco berry sauce.
  • CW
    Carlee Williams
    Dec 4, 2025
    3.0
    I love Arby’s for the Chicken sandwiches and the Mozzarella Sticks. This evening I went to Arby’s and ordered myself a Chicken sandwiches and Mozzarella Stick. The staff was very kind and let me know that they just put some fresh ones in the fryer and that it would be a few minutes. I happily waited as the mozzarella sticks are like ambrosia from the gods to me. After a what felt like an eternity (it was only a few minutes, but I was jonesing for those sweet sweet mozzarella sticks) the nice man told me that it was ready and handed me the bag. I drive home happily while munching on the curly fries and singing Taylor Swift. But when I arrived home and opened my bag I discovered that my worst fear had occurred… no Mozzarella Sticks! Now I’m cursing myself for not checking the bag before pulling away. I’m not mad at the staff, everyone makes mistakes. But now I’m sad, and felt that writing some prose about it would make me feel better. Suffice it to say I have learned my lesson. I will return again for those beautiful goey golden sticks of cheese. But next time I will check the bag before leaving. Fool me once and all that.
  • AA
    Aaron
    Nov 28, 2025
    1.0
    If the average cost of a meal is more than what you pay your workers hourly, then there's no reason you should be this short staffed. Took 20 minutes in the drivethrough (wasting 60% of my work break) just to get a basic order
  • MK
    Margie Kersey
    Nov 24, 2025
    5.0
    Clean and quick. The milkshake is the best
  • LL
    Laura
    Sep 9, 2025
    5.0
    This location is always so friendly and so fast! So hard to find anymore, great job!

Brand Certified Facts from Arby's

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