every trip I made to Dairy Queen and placed an order, I’m always getting the wrong things or never get the things I ordered.
LB
Lillian Belle
Mar 20, 2026
1.0
Me and my family are done going to this DQ. Somehow unless the owner is there nothing is made right. An hour ago they tried to hand me someone elses order. Then took the scream back and handed to the right person on counter after they had already handed it to me. It should have been thrown out. All the while my fries are sitting there getting cold.
When i finally do receive my ice cream its already melting to a liquid more like a shake than a blizzard. There was no fudge even though it was supposed to be on top. I also paid for reecees to be added in either the cookie dough and there was only toppings Right On Top. That's it. Its supposed to be a blizzard. But it was basically just vanilla ice cream with a little bit of cookie dough and reecees sitting on top... That's it.... Completely fed up
KF
Kristin “Ace” Fouty
Mar 19, 2026
5.0
Today is free cone day which I was unaware of prior to placing my online order. Upon arriving the line was backed up out of the parking lot into the road. My fiance dropped me at the door so I could go in instead of waiting in he drive through line. I have to say: Was it busy? Heck yes, normally when there's free hand outs for anything it's to be expected. The gentleman working the front counter was nothing short of awesome. He was running a tight ship in the most respectful and polite ways. Very impressive to remain calm cool and collected under pressure. The young lady that handled the order was quick efficient and very polite! I also took note of the hard workers in the back. They were putting in the work. That's the kind of team you want to take care of. Good job guys!!!
DS
Daniel Smith
Mar 18, 2026
1.0
They just start handing me food, not in bags at the drive through. Great start. They gave me a small bag of food, already knew items were gonna be missing. Told them I needed the blizzard and got annoyed look from the drive thru person. ‘Oh I’m sorry, did you want the blizzard I paid for?’ Handed it to me without a lid, actively melting, and closed the window door before I could ask for a drink carrier. I have to hold a blizzard and drive at the same time. Love a challenge. I put it down on my other drinks and it immediately fell. Not even 3 minutes from the place. Pulled into a random lot to clean it up but too late. Decided to check my bag for what’s missing. $13.99 basket of cheese curds not in there. At least my half full large fries were warm. The burger had more sauce on the top of the bun than under the bun. If you want to go somewhere where they don’t care about the customer, this is the place. Awful experience.
LM
Lori Myers
Mar 12, 2026
1.0
What happened from last summer? The restrooms are horrible and the service cares more about looking at their cellphones then working.
What are the operating hours of Dairy Queen Grill & Chill at 2590 Airport Rd, Jackson, MI?
Dairy Queen Grill & Chill is open daily from 10:00 AM to 11:00 PM.
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating options?
Yes, the location has both drive-thru service and outdoor seating available.
Is Dairy Queen Grill & Chill family-friendly and accessible for children?
Yes, it is a family-friendly restaurant with booster seats, high chairs, and welcomes children.
Does this Dairy Queen location have free WiFi and restrooms?
Yes, this Dairy Queen provides free WiFi and has restrooms for customers.
How can customers order food for pickup from Dairy Queen Grill & Chill?
Customers can order food for pickup online through the Dairy Queen website's pickup order page for this location.
Are there any special deals available for Dairy Queen customers?
Customers can download the Dairy Queen app to access exclusive deals and mobile rewards.
Which nearby fast food restaurants are close to Dairy Queen Grill & Chill?
Nearby fast food options include Burger King, Wendy's, McDonald's, Subway, Arby's, and Steak 'n Shake, providing customers with a variety of dining choices in the area.
What nearby places can help customers access or locate Dairy Queen Grill & Chill?
Nearby businesses like Meijer Gas Station and Oasis Car Wash can serve as landmarks for finding Dairy Queen Grill & Chill at 2590 Airport Rd.
Are there nearby healthcare or service providers near Dairy Queen Grill & Chill?
Yes, nearby are Hear Michigan, Arcadia Home Care & Staffing, and Dr. Mary J. Stahle & Associates, which customers might visit before or after enjoying a meal at Dairy Queen.
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