Jimmy John's

3.3
153 reviews

About

Sandwich Restaurant

Location

Jimmy John's
6498 Balsam Dr, Hudsonville, MI
49426, United States

Hours

Reviews

3.3
153 reviews
5 stars
64
4 stars
21
3 stars
12
2 stars
9
1 star
47

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect or incomplete orders, leading to frustration.

Service Speed

While some customers praised the speed of service, others experienced significant delays, particularly with delivery and drive-thru.

Customer Service

Feedback on customer service was mixed, with some praising friendly staff while others reported rude interactions and poor management.

Food Quality

The quality of food received mixed reviews, with some enjoying the freshness while others noted issues like stale bread or incorrect sandwich preparations.

Cleanliness and Management

Several reviews highlighted cleanliness issues and poor management practices, contributing to a negative dining experience.
  • CH
    clinton harris
    Nov 4, 2025
    5.0
    Cant really say anything bad , the food was fast and tasty.
  • JM
    Jenny Marvin
    Oct 30, 2025
    3.0
    We order 6 subs a few times a week for lunch while working and every time at least 1 sub is messed up they do usually fix it but we only have so much time for lunch..
  • AL
    Aaron Lehrman
    Sep 19, 2025
    5.0
    - Box Lunch: Nice packaging and good for keeping orders separated when ordering bulk. - #1 The Pepe: Very standard pick of a sandwich. The ham and provolone were good quality for which Jimmy John’s is known for. The Hellmann’s mayo was what made the difference in my book. The lettuce and tomato were good. - Jimmy Chips Jalapeno: A favorite of mine! The chips are similar to kettle chips in that they are thick and very crunchy. The jalapeno flavoring is full flavored and a bit spicier than you’d expect which is what I like. - Triple Chip Cookie (chocolate chip): Made with Ghirardelli. It was soft and large. Good for a cookie that was processed and packaged. - Conclusion: I’d recommend it. It is what you mainly get with any other Jimmy John’s. Work provided lunch on a Wednesday at 12pm.
  • AA
    Andrew Abbott
    Sep 12, 2025
    2.0
    I placed an order at about 7:30pm. My order with tip was just under $50. I got a calling tell me they were all out bread and offered me unwich and something else or they could cancel the order. I ended up canceling the order. Jimmy John's being out of bread is like a movie theater being out of popcorn. Unacceptable.
  • MT
    Madeline Tinkle
    Sep 6, 2025
    2.0
    This JJ is awful. There is nothing fast about our experience ever. We ordered ahead of time and once we showed up to pick up the order they began making it. They forgot to make a sandwich. I know they are locally owned but the service has been pretty sub par for awhile now.