Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported long wait times in both drive-thru and in-store, with some waiting over 20 minutes for their orders.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poor handling of mobile app orders.
Staff Attitude
Several customers noted rude or unhelpful staff, particularly in high-stress situations, leading to negative experiences.
Cleanliness
Multiple reviews mentioned unsanitary conditions in the restaurant, including dirty tables and floors, impacting the overall dining experience.
Food Quality
While some customers enjoyed their meals, many expressed disappointment with cold or poorly prepared food, indicating inconsistency in quality.
DS
David Smith
1 day ago
1.0
Sat in there stupid double lane drive through while they served 3 vehicles before me that arrived after I was sitting at the order window. I drove away and went to Culvers they better anyway.
SS
suzie
6 days ago
1.0
I came through the drive through last night and ordered a 13 cookie tote and was wrung up 5 2 cookie packs and 3 singles so that came to 11.92 and we also bought a large coke so the total with tax was $14.74. It was very busy around this time so we didn’t say anything in the moment and then our food was brought out and we didn’t receive our coke so we went back around. Today we called and asked how much a 13 cookie tote is and “Christine/Christina” said it was $5.86 so we told her about what happened and she gave us two options either a full refund or 2 13 cookie packs and also told us to give her name when we came in and that she was going to put it in the “care book”. We decided to go with the 2 cookie packs and later on we went to pick them up. I walked in and was the only person in line at that point and it took me a while to be acknowledged and when i was, i recognized it as the person who was at the 2nd window and handed us our coke when we came back through the line. She shouted to me from the back if i was placing an order and i said yes because we were also grabbing a large sprite but also told her i needed to speak to someone and so she stood there and looked at me as if waiting for me to talk so i proceeded to explain the situation which she seemed to not really believe me about what happened and then i brought up that when we called we got the actual price and she interrupted me and told someone to go and help me. It then took some time for someone to come up and they didn't even talk to me they immediately started ringing up a refund and so i walked up and told them that that wasn’t what we requested and that we already called ahead and it should be in the care book and also placed an order for the sprite. They then walked away so I thought they were going to make the cookies and i went to go make my sprite and wait. i watched my order appear on the screen and very slowly move to the front of the line on the screen and then disappear (this took around 30 minutes- Christina/Christine warned me it would take a minute for the cookies to cook and i figured it was probably pretty busy). I asked one of the workers about my order and he asked the woman who was at the 2nd window the previous night about my order to which she very rudely said “No No she will not be getting 2 cookie totes and a refund” and i immediately said from over the counter “No thats not what i wanted i asked for just the cookie totes i didn't ask for a refund” and she was like “yeah that would've been too much” and i said “yeah i didn't expect that” and so then she told someone to START making them. another 10 minutes goes by and they were handed to me. I was in there for 45 minutes for a simple mishap that would've been resolved if a single person had looked at the care book. Also i would've been in there longer had i not asked someone, and they all fully saw me waiting. I did ask for the name of the woman at the second window and i was told it’s Quanesha (not sure how it’s spelled).
HE
Hunter Esper
Nov 12, 2025
5.0
Very Well-Maintained lobby... Fresh hot food, (unlike other locations), Grace.C (she said her name) was SUPER nice and helpful (deserves a raise!). Thanks for an amazing experience!
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Dustin Silver
Nov 1, 2025
2.0
Just had the oddest thing happen. Pulled up to the drive-thru at 10:53 and stopped at the second order station. Someone at the other station took an insanely long time ordering a ton of food, so we waited patiently. At 10:58, someone told us they were closed and no longer taking orders. Kind of upsetting. We had planned to order two Frappuccinos, and they probably would’ve said they could make them anyway—but it was annoying nonetheless.
MM
Mitch M
Oct 19, 2025
1.0
False advertising. Ordered some sauces on the app (free) because we had picked up our order earlier. I waited 20 MINUTES in line for the guy at the window to say “we have to charge you for all these sauces 30 cents EACH. the policy has changed.” How can you advertise free sauces and AFTER I wasted 20 minutes in line try to charge your customers for them? They were absolutely rude about it too. Showed up around 9pm 10/19. I work in the food industry I know how it goes, but you can’t lie online that it’s free. You’ll piss off a lot of customers.
False advertising, I won’t be back unless they fix this.
What are the opening hours for McDonald's in Howell, MI?
McDonald's in Howell, MI is open daily from 6:00 AM to 11:00 PM.
When is the drive-through service available at this McDonald's?
The drive-through is open every day from 6:00 AM to 11:00 PM.
Does McDonald's in Howell offer delivery, and during what hours?
Yes, delivery is available daily from 6:00 AM to 10:30 PM through their online ordering service.
Can I order McDonald's food using a mobile app?
Yes, you can order through the McDonald's App available on iOS and Android, or online via their delivery website.
What payment methods are accepted at this McDonald's location?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
What services does this McDonald's offer to customers?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Where is this McDonald's located?
It is located at 3781 E Grand River, Howell, MI 48843, USA.
Which fast food restaurants are located near this McDonald's?
Nearby fast food options include Dave's Hot Chicken, Qdoba, Wendy's, KFC, White Castle, and Taco Bell, offering a variety of chicken, Mexican, and burger options.
Are there any banks near McDonald's that might be useful for customers?
Yes, customers can find TCF Bank, Huntington Bank, and Fifth Third Bank nearby for their banking needs.
What other amenities or shops are close to McDonald's that customers might visit?
Customers might visit nearby places like Meijer supermarket, Big Lots department store, United States Postal Service, Starbucks coffee shop, or Secretary of State Self-service Station.