McDonald's

3.2
978 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2205 W Grand River Rd, Howell, MI
48843, United States

Hours

Reviews

3.2
978 reviews
5 stars
307
4 stars
181
3 stars
157
2 stars
108
1 star
225

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unprofessional behavior from staff, with many experiencing long wait times and incorrect orders.

Food Quality

Numerous reviews mentioned cold, stale, or incorrect food items, leading to dissatisfaction with the overall dining experience.

Staff Attitude

While some employees were praised for their friendliness, many reviews highlighted a lack of professionalism and poor customer service from others.

Operational Efficiency

The location was often criticized for slow service, with many customers noting that they had to wait excessively long for their orders.
  • DD
    Dawn Youmans (Dawn)
    Dec 7, 2025
    1.0
    Charged 15 bucks for a cold big Mac meal when I told them. They rolled their eyes and laughed. Rude and food is trash
  • BB
    Brandon B
    Dec 6, 2025
    1.0
    Slowest McDonald’s around, at least they’re consistent. 15+ minutes every time I come here
  • AJ
    Austin Jordan
    Dec 1, 2025
    5.0
    Absolutely loved that Mindy gave me a heads up on the deals and bo-go on the receipt very helpful and informative with a great attitude!!
  • JF
    Josh Freeman
    Dec 1, 2025
    1.0
    Had an easy order to fill and the child running the window at 6pm who was all but 10 yeqrs old if that. They shorted me on my order and when I went back through the drive thru they screwed my order up yet again for a second time and there is no excuse for this as I was tge only one in the drive thru Very incompetent but this is why there are proper child labor laws in place.
  • SA
    Sean Allen
    Nov 18, 2025
    1.0
    Worst experience I’ve ever had at a fast food place came on November 18th 2025 at this location. Went here and ordered two burgers for a total of $20.65. Handed the young, girl behind the counter two 20’s and she proceeds to punch 21 into the register and only hands back 35 cents. I then tell her, “I handed you two 20’s”, and she ADMITS that she did and she runs to get her manager. Manager tells me she needs to count her drawer before she can give me my money back and after counting the drawer she tells me that her drawer is $19 short so she can’t give me my money back. I’m obviously upset so the manager starts freaking out and proceeds to call the police. The manager then gives me back 20 dollars and then refuses to make our food. So this McDonald’s STOLE 20 dollars from me, refused to take my order and then proceeded to call the cops. I’m currently in the process of filing a complaint through corporate and potentially exploring filing a police report for theft. At this point it’s just principle, I’d tell that McDonald’s to keep the 20 dollars if you just fire your manager.

Frequently Asked Questions About McDonald's

What are the regular business hours for this McDonald's location?

This McDonald's in Howell, MI is open daily from 5:00 AM to 11:00 PM, with a slightly later opening of 6:00 AM on weekends.

Does this McDonald's offer drive-thru service?

Yes, the drive-thru is available daily from 5:00 AM to 11:00 PM on weekdays and from 6:00 AM to 11:00 PM on weekends.