McDonald's

3.5
1768 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1360 Burkhart Rd, Howell, MI
48843, United States

Hours

Reviews

3.5
1,768 reviews
5 stars
624
4 stars
369
3 stars
300
2 stars
132
1 star
343

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely slow service, with many waiting 20-30 minutes for their orders.

Staff Behavior

Mixed reviews on staff behavior; some praised individual employees for their friendliness, while others criticized the overall attitude and responsiveness of the staff.

Order Accuracy

Numerous complaints about incorrect orders and missing items, indicating a lack of attention to detail.

Food Quality

Inconsistent food quality reported, with some customers receiving cold or poorly prepared meals.

Cleanliness

Concerns raised about cleanliness in the dining area and food handling practices.
  • RR
    RedOven
    1 day ago
    1.0
    This place is a disaster. Ordered my food from the kiosk, no option for sides of breakfast sauce. No problem, I’ll order it at the counter. I ended up waiting longer for the sauce than the food. When I got the sauce it was maybe half a teaspoon squirted into a 4 piece nugget box. Literally not even wnough for a bite. As my order got packed I heard the worker say this is the worst one I’ve seen yet referring to my order. After I brought it back the grill worker was talking poorly about me right there as I heard it. On top of that Fiasco we get rolling on the road only to realize we never got cups! This place sucks and I’ll be putting a corporate review in. Follow food safety laws for Christ sake.
  • AS
    Amy Stapleton
    Nov 8, 2025
    1.0
    Horrible service. Over 20 minutes to get served is crazy at McDonalds. We would have walked out if we hadn’t already paid a small fortune. We could have went to a sit down place like Leo’s and got served faster, cheaper and better service. Remember when McDonalds was fast and affordable ? I heard one of them in the back yell “I knew we were gonna get busy!”. Ya think?? Saturday morning! I think fast food places need to stop trying to compete with bigger places like Starbucks and sit down restaurants. If someone is going to McDonalds, they are looking for fast and affordable. Go back to the business model that made you popular in the first place. Don’t worry …. We won’t be back.
  • LM
    Lawrence Miller
    Oct 27, 2025
    1.0
    This story is always so slow to get food out waited over 20 minutes to get my food that I had ordered this has been an ongoing issue every time I visit this location I will not be returning
  • JF
    Jeff Frank
    Oct 26, 2025
    4.0
    Understaffed for the night of an MSU football game. Order took approximately 30 minutes to be received.
  • DS
    Daniel Schmitt
    Oct 22, 2025
    3.0
    I got no problem with the food, it's how the employees act during the day shift that matters. They like to run the music a little too loud in the lobby, and upon being asked multiple times politely if they could turn it down or talk to someone who could, they said said they would but did not, then outright ignored me all together. I keep getting told about what they can't do but not talk to who can do it. A lot of workers that just wanted to defer their problems and not work towards solving it. I understand they were busy, but I was a paying customer as well. Kudos to the one cashier / associate that actually went to someone to try to get something done.

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's restaurant?

This McDonald's location is open 24 hours every day of the week, except Wednesday and Thursday delivery hours start later at 4:00 AM and 5:00 AM respectively.

Is there a drive-thru service available at this McDonald's?

Yes, the McDonald's at 1360 Burkhart Rd has a 24/7 drive-thru available every day of the week.