Arby's

3.9
596 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
3639 E Grand River Ave, Howell, MI
48843, United States

Hours

Reviews

3.9
596 reviews
5 stars
286
4 stars
125
3 stars
90
2 stars
34
1 star
61

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally enjoyed the food, noting it was hot, fresh, and flavorful, though some reported issues with cold or incorrect orders.

Service Experience

While many praised the friendly and helpful staff, there were numerous complaints about slow service and order inaccuracies.

Cleanliness

The restaurant was frequently described as clean, with well-maintained dining areas and bathrooms.

Management Issues

Several reviews highlighted poor management responses to customer complaints, leading to negative experiences.

Drive-Thru Efficiency

The drive-thru service received mixed feedback, with some customers experiencing long waits and others noting improvements.
  • ME
    Milton Amaru El
    Dec 9, 2025
    5.0
    The Smoke House Brisket meal. It was so flavorful and delicious. The fries was hot everyone working af the Arby’s was in a great mood. Made me think back to the good days of The Chicken Cordon Blu. Nice music playing. Great experience indeed!
  • JD
    Jack Dubay
    Nov 1, 2025
    5.0
    Haven't been here in a long time. Staff and Manager were very kind. Great food and service.
  • BR
    Brian Reed
    Oct 16, 2025
    1.0
    Why does the food always taste like nasty cigarette smoke? The managers smokes out the back door constantly. I will go to Taco Bell instead.
  • ES
    Emma Sheehan
    Sep 26, 2025
    1.0
    We went there to get food because we had a long drive ahead of us and we waited 10 minutes in the drive through and when they handed out the order made us a completely different sandwich than what we ordered and forgot the kids meal, so then they gave us pull forward for another ten minutes and then our food comes out again and we checked everything was there and left. However when we got to our food the mozzarella sticks were rubbery and inedible, and most of our food was cold and hard. Definitely will not return to this establishment due to the fact we got our order wrong and had to wait a ridiculous time for cold inedible food.
  • SQ
    Sean Q
    Sep 18, 2025
    4.0
    Arby's, We have the meats! This is 100% true and they offer much more! Great tasting curly fries, chicken, turnovers and great shakes! Seasonal menu items available as well! Tired of the same old fast food? Try Arby's today!