Wendy's

Reviews

• MF

  Michael F

  2 days ago
  1.0
  I have never had fast food this bad in my life, the food was OLD, fries where stale, and when we bit into our burgers it was so bad we had to spit it out and throw everything away, the burger tasted like what a stink bug smells like when its crushed.
• ZZ

  Zachary Zoll

  5 days ago
  1.0
  Had a very disappointing experience at the Wendy’s in Holly, MI. The nuggets were burnt, the burgers were cold, and our order was still incomplete. The manager, Skyler, showed a poor attitude toward customers, which made the visit even worse. If you don’t enjoy your job, please don’t take it out on paying customers. I wouldn’t recommend this location based on today’s experience.
• SS

  Summer Sha

  5 days ago
  1.0
  We had a very disappointing experience. While we were trying to place our order, the employee taking it was interrupted by another employee who cut us off and told us there would be a 10-minute wait because they didn’t have what we ordered—even though we weren’t finished ordering yet. Our order was simple: burgers, chicken nuggets, chicken tenders, and fries. When we got to the window, we paid and only waited a couple of minutes for the food. Despite the short wait, everything was cold. The chicken tenders were extremely dry, hard, and burnt to the point they were almost black. We tried calling the restaurant afterward to explain the situation, but no one answered the phone. Overall, the service and food quality were very poor, and it was a frustrating experience.
• SR

  Shawn Ryan

  Dec 13, 2025
  1.0
  If you want poor customer service, lack of care for unavailable products, and snarky comments from staff, this is your place… otherwise, AVOID. I’m a Wolverines fan, I’m use to trash talk, but come on, it’s got its right place and right time. I walk in to place a big order for my family wearing my Michigan hat, and of course, the staff mocks me for it. Then as my name on the order, instead of actually asking for it, the guy who took my order wrote “Michigan Sucks.” Clearly focused on all the wrong things… The self-serve machine for soda was out of all Coke products, Dr. Pepper Products and other things as well. They had no lids out for my drinks, either. On top of that, they forgot my fries for one of my meals which I had to go back in for. Then, I get home, and my wife found they also forgot the sour cream for her baked potato. When I brought up the issues the SECOND time I had to walk into the restaurant to get the fries I mentioned, I called them out, and told them they should focus more on the stuff that they are out of for the customer instead of on the insults towards customers, the response from who I believe was the shift manager was, “Better luck next year, have a good day.” Absolutely asinine response feeding into already terrible customer service and experience. Maybe, just maybe, instead of being focused on trying to come up with “clever” insulting names for a customer’s receipt ticket, the 6-7 people they had standing around should focus on improving the customer experience. I’ll be traveling to the Hartland location from now. Final note for the Holly Wendy’s location, be careful… Based on what I’ve seen, I don’t know that these remote Wendy’s locations can afford to lose too many more customers.
• AH

  Alec Herms

  Dec 12, 2025
  5.0
  Best service I've had in a long time. Keep up the great work.

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