Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, or unhelpful, particularly during night shifts.
Food Quality
Many customers reported receiving old, cold, or improperly prepared food, leading to dissatisfaction and even health concerns.
Inventory Issues
Frequent complaints about being out of various menu items, including drinks and food, were noted, indicating poor inventory management.
Management
Several reviews mentioned unprofessional behavior from management, including rudeness and lack of accountability for mistakes.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their excellent service and highlighted a few positive dining experiences.
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Doug Gerber
5 days ago
2.0
Burger was not fresh. Fries were cold. No ice in my drink. Other than that everything was good.
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Greg Grizzle
Jan 16, 2026
1.0
You must have the worst management of any Wendy's in lower Michigan always out of something. How do you not keep an eye on your inventory?
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Michael F
Jan 10, 2026
1.0
I have never had fast food this bad in my life, the food was OLD, fries where stale, and when we bit into our burgers it was so bad we had to spit it out and throw everything away, the burger tasted like what a stink bug smells like when its crushed.
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Zachary Zoll
Jan 7, 2026
1.0
Had a very disappointing experience at the Wendy’s in Holly, MI. The nuggets were burnt, the burgers were cold, and our order was still incomplete. The manager, Skyler, showed a poor attitude toward customers, which made the visit even worse. If you don’t enjoy your job, please don’t take it out on paying customers. I wouldn’t recommend this location based on today’s experience.
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Summer Sha
Jan 7, 2026
1.0
We had a very disappointing experience. While we were trying to place our order, the employee taking it was interrupted by another employee who cut us off and told us there would be a 10-minute wait because they didn’t have what we ordered—even though we weren’t finished ordering yet. Our order was simple: burgers, chicken nuggets, chicken tenders, and fries.
When we got to the window, we paid and only waited a couple of minutes for the food. Despite the short wait, everything was cold. The chicken tenders were extremely dry, hard, and burnt to the point they were almost black.
We tried calling the restaurant afterward to explain the situation, but no one answered the phone. Overall, the service and food quality were very poor, and it was a frustrating experience.