Customer Service
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and issues with order accuracy.
Order Accuracy
Many customers reported frequent mistakes with their orders, including missing items and incorrect food preparation.
Cleanliness
Several reviews mentioned unsanitary conditions in the dining area and issues with food quality, including hair found in meals.
Technology Issues
Customers expressed frustration with the reliance on kiosks for ordering, which some found confusing and impersonal.
Food Quality
While some customers enjoyed the food, there were complaints about portion sizes, food preparation, and overall quality.