McDonald's

3.5
1887 reviews
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Business Details

12645 Riley St, Holland, MI
49424, United States
(616) 738-1700
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
12645 Riley St, Holland, MI
49424, United States

Hours

Reviews

3.5
1,887 reviews
5 stars
648
4 stars
462
3 stars
339
2 stars
144
1 star
294

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and rude staff interactions, leading to frustration and disappointment.

Food Quality

Several reviews mentioned cold or poorly prepared food, including raw burgers and incorrect items in orders.

Cleanliness

While some customers praised the cleanliness of the location, others noted dirty tables and unsanitary conditions.

Customer Service

Mixed feedback on customer service; some employees were highlighted for their friendliness, while others were criticized for being unhelpful or rude.

Drive-Thru Experience

Many customers experienced significant delays in the drive-thru, with complaints about poor organization and traffic management.
  • CB
    Christy Beck
    3 days ago
    5.0
    I love to go to McDonald's I love their breakfast burritos
  • NP
    Niko Prokos
    Nov 16, 2025
    5.0
    Modern and clean inside. Friendly staff. Had good vibes for a Sunday morning breakfast
  • KG
    K G
    Nov 7, 2025
    1.0
    Whoever on shift doing fries right now Nov 7 2025 at 8:20pm --- both my large fries are half full. And this isn't the first time its happened.
  • DO
    Dylan Osborn
    Oct 27, 2025
    1.0
    Sat in line for 40 mins in the drive through because people don’t know how to use a line. People getting trapped in parking spots for 30+ mins. Something needs to be figured out out there. Not to mention missed out on breakfast menu by one minute because of it and the staff refused to let me get a single sausage McMuffin because it was a minute past. Very annoying.
  • RB
    Ryan Baas
    Oct 20, 2025
    1.0
    I decided to purchase a happy meal toy for my elementary-aged child. The displayed toys were action figures. When we received our meal, we opened up the happy meal to find a board book that was geared towards babies 12 months or younger. I went up to the counter and explained that this was not what I was expecting, and the response I received was, "Sorry, we're out of the other toys." My child actually handled the disappointment well, but what should have happened is that when I ordered the happy meal, the staff should have explained that they were out of the action figures and verified that I still wanted the happy meal toy. That should be the level of customer service, not what I received. Very disappointing.
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Holland, MI?

McDonald's in Holland, MI is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery?

Yes, this McDonald's offers delivery services 24/7 through their online ordering platform.