Jimmy John's

3.4
257 reviews

About

Sandwich Restaurant

Location

Jimmy John's
770 E 16th St, Holland, MI
49423, United States

Hours

Reviews

3.4
257 reviews
5 stars
104
4 stars
51
3 stars
18
2 stars
24
1 star
60

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including slow wait times, rude employees, and incorrect orders.

Food Quality

There were numerous complaints about the quality of food, including stale bread, incorrect ingredients, and concerns about food safety.

Customer Experience

Many reviews highlighted a lack of professionalism among staff, with instances of unhelpful behavior and poor communication.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their friendly service and efficiency.
  • CH
    Cecilia Huerta-Lauf
    Jan 1, 2026
    5.0
    Clean, very friendly staff, and good food!
  • CL
    Cam L.
    Dec 15, 2025
    1.0
    The quality of Jimmy John’s sandwiches (especially the bread) has gone quickly downhill— and at a dramatically increased price. I was also told that they could not toast my sandwich and that the reason for which was “above their pay grade.” This will be my last purchase from the franchise.
  • MC
    Madison Carrillo
    Nov 7, 2025
    1.0
    you gave me a sandwich full to the brim with meat and i’m a vegetarian :( i redeemed my rewards to get it so that was incredibly disappointing
  • NB
    Natalie B
    Oct 30, 2025
    2.0
    Very disappointed in the service I received today. I have been to this location many times and depending on who is working, the service is either great or terrible, very little in between. I always get the roast beef and cheddar sandwich and specifically ask with no horseradish sauce and this is the third time I have received my sandwich with horseradish. Yes, this is very little, but it is very aggravating when I ask for something to be left off and it isn’t (and it’s not super easy like picking off tomatos, etc.) The workers there take a very long time and are not the friendliest. I will think differently before I come to this location again
  • AB
    Andrew Bouman
    Oct 11, 2025
    1.0
    This jimmy John’s is the slowest in history. They just stand there and don’t care about the motto of their company. This jimmy John’s happens to be right on my way. I’ve ordered many sandwiches from here for pickup sometimes even 25 minutes before I get there and they’re still not done with it. I’m currently sitting waiting for my 4 sandwiches. I ordered 10 minutes ago and have sat now for 10 minutes and they’re still not even close to being done. Also one person in drive thru. No one else in the store.