Chipotle Mexican Grill

Reviews

• RE

  Rayna Erpenbeck

  2 days ago
  1.0
  I'm not one to write a bad review but what I saw today left me speechless. I walked in with my 9 year old around 4pm. There was a group of 6 seated by the food window, one of the females had a Chipotle uniform on. There were two men behind the window working, one cooking and one making orders. I was second in line and the person before me asked for rice and the person taking the order left to make the rice. The line then got out the door, the female employee eating with her family was clearly the manager (which was later confirmed by the person behind the food station). The manager was yelling across the restaurant to the only employee working, making jokes while the line was growing -- while eating with her family. The manager then left the BIGGEST mess ever at the table when she left - food all over the floor and table, left her cup etc. then left for the day with a line out the door and only two people working. My 9 year old noticed her mess (and behavior) without me saying anything and said "mom, I wonder what her house looks like?" The amount of dust on the gift card rack by the registers was awful. Napkins completely empty. Old food everywhere, used gloves on the floor behind the food station. There was some random machine leaking water by the front door with cardboard laying on it. Windows were caked with dirt. Where's the pride? How does this pass an inspection and Chipotle's policies?
• WP

  Wyatt Potter

  Feb 22, 2026
  1.0
  They keep downgrading the quality of their ingredients within a week and they did it again and they switched the spoons that literally cut your mouth and don't have Forks in option anymore. Switching to Qdoba. Not to mention it's getting so expensive. You could go to a nice restaurant for this price.
• MS

  Manda Smith

  Feb 17, 2026
  1.0
  After placing a $500 catering order 5 days in advance and waiting for nearly an hour past the pick up time, the manager screamed and yelled at me for asking her to make it priority over walk in orders to get the order completed. She went on to call me names and make offensive comments. She was absolutely unhinged and needs a mental health evaluation.
• LJ

  LaTisha Jordan

  Feb 10, 2026
  1.0
  I went there for lunch for the first time. I have never been in this town. I asked for a salad and they made it fine. I ask for dressing, the machine is broken (so why let me get a dry salad?). I ask for iced tea (on the menu), there is none. I ask for a fork and they say by the dispenser for drinks. I get there and it is only spoons. I go back and ask for a fork and and they say only spoons. I ask if I have to eat a salad with a spoon and they just stared at me.
• KS

  Ken Strohschein

  Feb 8, 2026
  1.0
  As with most Chipotle locations in Michigan, this one us horribly managed. Just walked in to place an order and was told they are taking online orders only. As I sat there and placed my order on my phone, I saw six workers, 4 of which were doing nothing. 4 groups walked in after me and were told the same thing about online orders. They all just left. This place must make crazy money to willingly turn away customers and pay for so much unused staff. I wish I could say this was my first bad experience there... I won't be going back.

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