Business Details
About
Mexican Restaurant
Chipotle Holland MI is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.5
773 reviews
5 stars
340
4 stars
135
3 stars
61
2 stars
57
1 star
180
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and disorganization during busy hours.
Food Quality
While some customers praised the food for being fresh and flavorful, many reported inconsistent portion sizes and missing ingredients.
Cleanliness
Multiple reviews noted that the restaurant was often dirty, with trash and food debris present in the dining area and kitchen.
Online Ordering Issues
Customers frequently experienced problems with online orders, including delays, incorrect items, and a lack of communication regarding order status.
Staffing Problems
Many reviews pointed out that the location was often understaffed, leading to slow service and a chaotic environment.
- RRR Roses3 days ago2.0I Love Chipotle, but the last two times I have visited Chipotle I have been SO disappointed! The first time our bowls did not have much in them. They was hardly any meat in them. The staff putting our food together gave my son a hard time when he questioned them about the lack of meat. Today when I went in they were under staffed with only 2 people working. The person putting my order together looked so upset the whole time. I went down the line telling him what I wanted and he said nothing. When I told him that was it he must of thought I said guacamole and sloped a lot on my bowl. I didn't say anything to him as he already looked upset that he had to help me. When I asked for a Coke he gave me a Sprite and when I asked him for chips he rolled his eyes at me and threw them in the bag. To end it all when I got my food home the chips I was given were stale chips mixed with fresh ones. As much as I Love Chipotle I don't think I will be back for a while. If the service would have been great I could have cared less if they were under staffed.
- JBjonathon bowers5 days ago1.0If I could give zero stars I would. Waited in line over 20 minutes just to order a burrito and be told they can’t do steak only chicken. Lunch rush you’d think they would have it available for their customers.
- JLJulio LopezNov 9, 20251.0“Due to Low Staffing Storages we’re not taking orders at the Front” - This location can’t be bothered on the weekend. They don’t want to work. I just don’t understand why they even decide to open the doors. Just say you closed and don’t waste everyone time.
- CRCara RosinaNov 8, 20251.0Despite 3 staff members watching videos on their phones and 2 staff members leaning against the counter talking, we were told they were too short staffed to take front line orders so we placed an online order while standing in the store. After staff prepared our order and handed it to us, we were told they were out of chips, but they couldn't refund us because it was an online order and were told to call corporate for a chip refund. Very unimpressed with the service here.
- MNMatt Harrell (Nicthalon)Nov 8, 20252.0Ordered via app. App said pickup at 4:30. I picked it up at 4:28. My food was already cold. On top of that, the Carne Asada, their "most tender steak," was nowhere near as tender as the steak at Taco Bell. That was strike three for me. Never again.
Frequently Asked Questions About Chipotle Mexican Grill
What kind of food can I expect at Chipotle Mexican Grill in Holland, MI?
Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
What are the operating hours of Chipotle Mexican Grill at 12365 James St, Holland, MI?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill in Holland, MI offer delivery or pickup services?
Yes, they offer both in-store pickup and delivery services.
Can I order Chipotle food online or via mobile app?
Yes, you can order online at https://order.chipotle.com/ or through the Chipotle app available on the Apple App Store.
Where is Chipotle Mexican Grill located in Holland, MI?
Chipotle is located at 12365 James St, Ottawa, Holland, MI 49424, USA.
How can I contact Chipotle Mexican Grill in Holland for inquiries or feedback?
You can call them at +1 616-392-1207 or email at MI.2984.HollandMI@chipotle.com.
Are gift cards and catering services available at Chipotle Mexican Grill, Holland MI?
Yes, Chipotle offers gift cards and catering services among other services like online orders and credit card payments.
Is Chipotle Mexican Grill welcoming to the LGBTQ community?
Yes, the location welcomes LGBTQ customers.
What nearby fitness center can I visit before or after dining at Chipotle Mexican Grill in Holland, MI?
Orangetheory Fitness is a nearby gym and sports venue where customers can work out before or after their meal at Chipotle.
What shopping centers are near Chipotle Mexican Grill in Holland, MI that I might explore after dining?
The Shops at Westshore and Westshore Mall are nearby shopping centers located near Chipotle where customers can shop after their visit.
Are there other dining options close to Chipotle Mexican Grill in Holland, MI?
Yes, nearby dining options include Up Leaf Cafe (Asian cuisine), Noodles and Company (Asian fusion and fast food), Crumbl Cookies (desserts), and Potbelly Sandwich Shop.