Brand Certified
Arby's
4.1(566 reviews)
Certified by Arby's • Mar 01, 2026
Business Details
12308 James St, Holland, MI
49424, United States
Certified by Arby's • Mar 01, 2026
(616) 396-7288
Certified by Arby's • Mar 01, 2026
http://www.arbys.com/locations/us/mi/holland/12308-james-st/store-5489
Certified by Arby's • Mar 01, 2026
About
Certified by Arby's • Mar 01, 2026
Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Location
Certified by Arby's • Mar 01, 2026
Hours
Certified by Arby's • Mar 01, 2026
Reviews
4.1
566 reviews
5 stars
266
4 stars
169
3 stars
74
2 stars
23
1 star
34
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some experiencing cold or poorly prepared items, while others praised the freshness and taste.
Customer Service
Many reviews highlighted excellent customer service, with specific employees receiving commendations for their friendliness and efficiency.
Cleanliness
The restaurant was noted for its cleanliness, with some customers mentioning well-maintained bathrooms and dining areas.
Order Accuracy
There were multiple complaints about incorrect orders and missing items, indicating a need for improvement in order accuracy.
Speed of Service
Service speed varied, with some customers experiencing long wait times, while others noted quick and efficient service.
- FFF FFeb 10, 20265.0i have not been to Arby's in 5 years. Today my son treated us to some of the freshest most delicious Arby's in the state of Michigan. They were super clean, fast, fresh and friendly. thank you Arby's staff for your✌️ roll in my time with my boy bless you all
- DMDock MasterFeb 9, 20263.0Typical Arby's food. Usually longer wait times
- MMMistiJan 8, 20265.0Sometimes you're just having a rough day and then a random person does something and turns it all around.....that is what happened to me tonight. And that person was Emily at the James St. Arby's. Her customer service was beyond great and she was probably the most pleasant and punctual human I've encountered in months (outside of friends and family). The rest of the staff is great as well. I highly recommend this location for the service and accuracy.
- HHHannahDec 30, 20255.0Absolutely LOVE the chicken wrap here. It reminds me of the old McDonalds snack wrap and the arbys wrap is just so much better than the current McDonalds wrap. Aria is always so kind and the employees definitely deserve a raise!
- CHCary HirdesNov 21, 20254.0Good food for a good price.
Brand Certified Facts from Arby's
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Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
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