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Wendy's

3.5
(944 reviews)

Business Details

419 W Carleton, Hillsdale, MI
49242, United States
(517) 437-2700

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
419 W Carleton, Hillsdale, MI
49242, United States

Hours

Reviews

3.5
944 reviews
5 stars
313
4 stars
231
3 stars
174
2 stars
80
1 star
146

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and incorrect orders.

Food Quality

While some customers enjoyed the food, many complained about it being poorly prepared or not meeting expectations.

Staff Behavior

Feedback on staff was mixed; some praised their friendliness, while others noted rudeness and lack of training.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty tables and a lack of napkins.

Pricing Concerns

Many customers felt the food was overpriced, especially given the quality and service issues.
  • MZ
    Marty Zehr
    Feb 24, 2026
    5.0
    Good food and friendly staff...
  • KN
    Katherine Northrup
    Feb 10, 2026
    1.0
    The service sucks
  • KE
    Keira Evans
    Jan 26, 2026
    1.0
    Does not do what's asked. Will give you everything exactly the way it originally comes instead of giving what you payed for. No one ever answers the phone. Just bad customer service.
  • AM
    April Morrell
    Jan 24, 2026
    2.0
    Staff are less productive when you spend more time yelling at them than actually productively helping. Whoever is yelling demeaning comments to staff, at 5:45 on 1/24, in the prep area needs to be talked to. I have worked single side food prep in fast food. The 15+ guests in the lobby do not need to hear this.
  • SQ
    Softball Queen
    Jan 8, 2026
    1.0
    The lady working refused to fill my drink entirely up, I asked for no ice and was shortened on my drink and found it absolutely ridiculous, stupidest thing ever.

Frequently Asked Questions About Wendy's

Is Hillsdale#18 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-through hours at Wendy's in Hillsdale, MI?

The drive-through is open Monday through Friday from 6:30 AM to midnight, and on weekends from 7:00 AM to midnight.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Categories
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  • Legal business name
  • Hours of operation
  • Phone number
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