Wendy's

3.5
939 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
419 W Carleton, Hillsdale, MI
49242, United States

Hours

Reviews

3.5
939 reviews
5 stars
312
4 stars
231
3 stars
173
2 stars
79
1 star
144

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer frustration.

Service Speed

Many customers reported extremely slow service, particularly in the drive-thru, with long wait times.

Food Quality

Mixed reviews on food quality; some enjoyed the food when prepared correctly, while others found it unsatisfactory or overpriced.

Staff Friendliness

Positive feedback on staff friendliness and customer service, although some noted inconsistency in staff behavior.

Cleanliness

Concerns about cleanliness and maintenance of the restaurant, with reports of dirty tables and unsanitary conditions.
  • SQ
    Softball Queen
    4 days ago
    1.0
    The lady working refused to fill my drink entirely up, I asked for no ice and was shortened on my drink and found it absolutely ridiculous, stupidest thing ever.
  • MB
    Marshall Burlew
    Dec 8, 2025
    2.0
    I am done with this location. This is the second time they have effed up my order. They first today gave me the wrong order, and when I went in to correct it. They almost gave me the wrong size and I just found out during my lunch period that they still got one of my sandwiches wrong. Completely wrong one. The management can't even get things right. I'm done with them. Go to a different location if you can. Not here!
  • AW
    Alayna Wallace
    Nov 29, 2025
    5.0
    Better without the (un)Harmony manager that quit recently.
  • BB
    Brian Barens
    Nov 20, 2025
    3.0
    It's Wendy's
  • RT
    Renee Thelen
    Oct 26, 2025
    3.0
    It was fare

Frequently Asked Questions About Wendy's

Is Hillsdale#18 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-through hours at Wendy's in Hillsdale, MI?

The drive-through is open Monday through Friday from 6:30 AM to midnight, and on weekends from 7:00 AM to midnight.