Taco Bell

2.9
848 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 3011 W Carleton Road in Hillsdale. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
3011 W Carleton Road, Hillsdale, MI
49242, United States

Hours

Reviews

2.9
848 reviews
5 stars
208
4 stars
143
3 stars
129
2 stars
76
1 star
292

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude staff and poor service, with many experiences highlighting long wait times and incorrect orders.

Food Quality

While some customers enjoyed the food, many complained about incorrect orders, cold food, and overall poor food preparation.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and unkempt areas.

Management Issues

There were numerous comments about poor management and training, with calls for better oversight and staff training.

Inconsistent Experience

Customers noted a wide range of experiences, from great service and food to extremely negative encounters, indicating inconsistency in performance.
  • ZH
    Zachary Hitt
    1 day ago
    4.0
    Pretty slow drive through but food is good!
  • PL
    Poo Loo
    3 days ago
    1.0
    I ordered a simple Crunchwrap. SIMPLE. By the time it reached my hands, it looked like it had seen war. That thing was folded like someone tried origami for the first time and gave up halfway through. The guy at the counter said “my bad” but in the tone of someone who absolutely was not sorry. Bro looked at me like I was the one who messed up his day by ordering food at a restaurant. Then the taco… nah. That taco was 90% lettuce, 10% sadness. I bit into it and it just fell apart like my GPA. The whole place smelled like someone microwaved regret. The only good thing? The hot sauce packets. They understood me. They said “You got this.” No I don’t, Diablo packet, but thank you for trying. Would I go again? Probably. I have no self-respect and the cinnamon twists slap.
  • MB
    Magic Treasure Box
    Nov 16, 2025
    1.0
    I was charged at the kiosk, then told payment failed and to pay at the counter. My app confirmed the order went through, but when I showed this to the first employee, she dismissed me, told me to “take it up with the bank,” and threw up her hands saying she was on break — while the lobby was packed with customers waiting for food. I waited through her break hoping someone else would help. A second employee did try, but the GM shut it down, saying, “If it’s not in our system, we won’t make it,” and never spoke to me directly. When the first employee returned, she repeated the same line. Pressed for time, I paid again at the register just to get back to work. Right then I showed proof from my bank that I had been double charged. Fast forward to today — both charges remain. Broken kiosk system and rude, unprofessional staff and management who refused to resolve an obvious error in a busy lobby.
  • JG
    Jackie Gamble
    Nov 15, 2025
    1.0
    I just called to see if they had the Baja blast pie and the male that answered the phone hung up on me without answering my question.
  • AV
    Amanda Veres
    Nov 14, 2025
    2.0
    We were the only people in the dining room and it took too long for the food. When we got it, it was a mess! I understand a little bit of cheese and lettuce here and there but there was sloppy meat all over the outside of the wrappers. My hubby’s burrito was not even rolled into a burrito shape and the meat was all over the wrapper. When he took it to the counter to have it re-made, the lady(who I think was the manager) was very rude to him. She was instantly on the defense. She then yelled loudly to the rest of the staff “Can we remake this burrito and make it actually look like a burrito!”Aside from the messiness, the wait and the rudeness of the manager lady…the food was good though. This team needs to step it up a bit.

Frequently Asked Questions About Taco Bell

What are the drive-through hours for Taco Bell at 3011 W Carleton Road?

The drive-through is open from 9:00 AM to 2:30 AM Sunday through Thursday, and until 3:00 AM on Friday and Saturday.

What are the regular restaurant hours for this Taco Bell?

The restaurant is open daily from 9:00 AM to 2:30 AM Sunday through Thursday, and until 3:00 AM on Friday and Saturday.