McDonald's

3.4
1323 reviews
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Business Details

220 W Carleton Rd, Hillsdale, MI
49242, United States
(517) 439-1700
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
220 W Carleton Rd, Hillsdale, MI
49242, United States

Hours

Reviews

3.4
1,323 reviews
5 stars
417
4 stars
301
3 stars
274
2 stars
100
1 star
231

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely slow service, often having to wait 20 minutes or more for their orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong food being served.

Cleanliness

Several customers noted dirty tables and unsanitary conditions, particularly in the dining area and play place.

Staff Attitude

Feedback indicated that staff, including management, were often rude or unhelpful, leading to a negative customer experience.

Mixed Quality

While some customers praised the food quality, many others reported that food was old, cold, or not prepared correctly.
  • VV
    Vanessa
    5 days ago
    4.0
    Was hanging out with a few older lady’s while my niece played in the playground
  • ED
    Evan DeLosh
    Dec 29, 2025
    1.0
    This location is really, really slow even if it isn't busy...
  • JC
    Jasper Cole
    Dec 6, 2025
    1.0
    i wish i could give this a zero star. the food was terrible and inaccurate and the service took 45 minutes for one 20pc nuggets, lg fry, and oreo mcflurry with like 5 customers. it wasn’t busy, they’re just lazy.
  • LL
    Loreal
    Nov 16, 2025
    2.0
    Went in this morning for family breakfast with our little one. Extremely dirty tables, floor and play place. Ordered dining to our table number. Two people came out (Kids younger than 20) and one wouldn't even hand us our food. Sat it on the very dirty table behind us mind you there was nobody in the play place but us. Very rude immature employees. Only came into clean when later on somebody complained and asked them to. Next time if we see these employe we will be less than kind as that is how we were treated. They acted like they were 12. Make sure if you go in and it's dirty go straight to counter and tell them to clean. As this is what we will be doing if it looks like that again. It's a kid area someone should be cleaning every 30 minutes. That's apart of their pay check along with customer service.
  • AM
    Angela Mason
    Nov 14, 2025
    1.0
    I went through the drive-thru, the people sounded kinda rude taking my order, they didn't take my order correctly and I paid for the meal I ordered plus an extra sandwich and my french fries were not included in my order so I didn't even receive what I was supposed to get although I paid for it
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Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's at 220 W Carleton Rd, Hillsdale, MI?

McDonald's is open for dining from 5:00 AM to 11:00 PM every day of the week.

Does this McDonald's location offer drive-thru service, and what are the hours?

Yes, the McDonald's at this location has a drive-thru open daily from 5:00 AM to 12:00 AM midnight.