Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
1,319 reviews
5 stars
416
4 stars
299
3 stars
274
2 stars
100
1 star
230
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times, incorrect orders, and rude staff interactions, particularly at the drive-thru.
Food Quality
While some customers enjoyed fresh and hot food, many complained about receiving old or incorrect items.
Cleanliness
The restaurant was noted for being clean and well-maintained, although some customers mentioned dirty tables.
Staff Performance
Feedback on staff varied, with some praising friendly service while others criticized unprofessional behavior and poor management.
Overall Experience
Mixed reviews indicate that while some customers had positive experiences, many expressed frustration with service speed and order accuracy.
- LLLorealNov 16, 20252.0Went in this morning for family breakfast with our little one. Extremely dirty tables, floor and play place. Ordered dining to our table number. Two people came out (Kids younger than 20) and one wouldn't even hand us our food. Sat it on the very dirty table behind us mind you there was nobody in the play place but us. Very rude immature employees. Only came into clean when later on somebody complained and asked them to. Next time if we see these employe we will be less than kind as that is how we were treated. They acted like they were 12. Make sure if you go in and it's dirty go straight to counter and tell them to clean. As this is what we will be doing if it looks like that again. It's a kid area someone should be cleaning every 30 minutes. That's apart of their pay check along with customer service.
- AMAngela MasonNov 14, 20251.0I went through the drive-thru, the people sounded kinda rude taking my order, they didn't take my order correctly and I paid for the meal I ordered plus an extra sandwich and my french fries were not included in my order so I didn't even receive what I was supposed to get although I paid for it
- CPChristopher PetersonNov 11, 20255.0Placing a 5 star review for Kaitlyn. Thank you from my family and I. Please recognize her for excellent service.
- JSJamie SykesOct 31, 20251.0Slooooooooow!!!!!! I ended up leaving after 20 mins in line and 3 cars went thru. Never be back
- SLShaun LOct 12, 20251.0I have no choice but to rate this location as a 1. I placed an order on the app. Sat at the drive through for a few minutes, no one responded. I drove to the window. No one would open it. The restaurant was open. I downloaded the app to try mcdonald's after a very long time. Now I'm deactivating the account, deleting the app, and will not visit any McDonalds locations moving forward. There are too many other better options out there folks. Speak with you wallets until this company improves their service, prices, and quality.
Frequently Asked Questions About McDonald's
What are the regular dining hours for McDonald's at 220 W Carleton Rd, Hillsdale, MI?
McDonald's is open for dining from 5:00 AM to 11:00 PM every day of the week.
Does this McDonald's location offer drive-thru service, and what are the hours?
Yes, the McDonald's at this location has a drive-thru open daily from 5:00 AM to 12:00 AM midnight.
Can I order delivery from this McDonald's, and when is delivery available?
Yes, delivery is available daily from 5:00 AM to 12:00 AM midnight through their online delivery service.
What types of payment does McDonald's accept at this Hillsdale location?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's offer curbside pickup?
Yes, curbside pickup is available at this location.
Is there an official McDonald's app to place orders for this location?
Yes, you can use the McDonald's app available on both iOS and Android to place orders conveniently.
How can nearby businesses like Family Dollar and Market House be useful when visiting McDonald's?
After dining at McDonald's, you can conveniently shop for household items at Family Dollar or grab groceries at Market House, both located nearby.
Are there any health and medical centers near this McDonald's?
Yes, several are nearby including the Center for Family Health-Hillsdale, Hillsdale Health & Wellness, Hillsdale Community Health Center, and podiatrist Gene D. Rohacz, D.P.M.
Which other fast food or dining options are near McDonald's in Hillsdale?
Nearby fast food options include Burger King, Krispy Krunchy Chicken, Domino’s Pizza, Blimpie sandwich shop, and El Cerrito Mexican Bar and Grill for Mexican cuisine.
Are there fitness centers close to this McDonald's location?
Yes, Anytime Fitness and Hillsdale Michigan’s Anytime Fitness are nearby for your workout needs.