Business Details
About
Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Location
Hours
Reviews
4.0
671 reviews
5 stars
309
4 stars
188
3 stars
89
2 stars
35
1 star
50
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported slow service, long wait times, and order inaccuracies, with some staff being rude or unhelpful.
Food Quality
While many enjoyed the food, there were consistent complaints about cold or poorly prepared items, including missing or incorrect orders.
Staff Friendliness
Some reviews highlighted friendly and helpful staff, but this was inconsistent, with several customers experiencing rude interactions.
Cleanliness
The cleanliness of the restaurant was mentioned positively by some, but others noted dirty conditions, particularly in the bathrooms.
- NBnun bizJan 5, 20261.0I ordered on line 1/5/26 @ 5:50pm and for drive thru and still had to go in and wait in line for my order that still took 15 minutes to get. The staff was not nice and after getting back to my vehicle I noticed my order was messed up I had to go back in after talk to the girl at the counter she told me and I quote " to be honest we ran out of what you ordered so we just put some scraps on your sandwich!" I was like what? So I asked for something different and after getting my order I left after getting home with me and my wife's orders we sat down to eat and was not shocked to find the food cold and hard and we only live 5 minutes away. The curly fries was not there where only two curls fries that was in my order and 3 in my wife's order the rest of the fries was short broken hard pieces. The cheese in the cheese sticks was no good the beef sandwich had very little beef on it and was flat like someone stepped on it. I will never go here and pay to be ripped off again!!!! A waste of $25.
- JSJon SmithJan 4, 20265.0Love Arby's. Great food and service.
- CMChris MDec 11, 20255.0Great food and people
- ZHZachary HittNov 23, 20254.0Fairly good food, longer wait times than normal (staffing shortage that is pretty universal in Hillsdale). Food was hot and good!
- DBDean BaldwinNov 21, 20251.0Would absolutely rate lower if possible. Sitting in line I get told to leave because the person behind me honked, not their fault really either... Bumper sticker. As a returning customer that has been nothing but patient with this slow customer service. Take it and shove it. Be rude to someone else.