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Arby's

4.0
(676 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
411 W Carleton Rd, Hillsdale, MI
49242, United States

Hours

Reviews

4.0
676 reviews
5 stars
311
4 stars
190
3 stars
90
2 stars
35
1 star
50

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with issues such as cold fries, incorrect orders, and poorly prepared sandwiches.

Service Issues

Many reviews highlighted poor customer service, including rude staff interactions and long wait times.

Staff Friendliness

Despite service issues, several customers praised the friendliness of the staff when they were engaged.

Cleanliness

Some customers noted cleanliness issues in the dining area and bathrooms.

Order Accuracy

Multiple reviews mentioned problems with order accuracy, including missing items and incorrect orders.
  • MM
    Mike McArthur
    Jan 30, 2026
    5.0
    Great food and very friendly staff
  • NB
    nun biz
    Jan 5, 2026
    1.0
    I ordered on line 1/5/26 @ 5:50pm and for drive thru and still had to go in and wait in line for my order that still took 15 minutes to get. The staff was not nice and after getting back to my vehicle I noticed my order was messed up I had to go back in after talk to the girl at the counter she told me and I quote " to be honest we ran out of what you ordered so we just put some scraps on your sandwich!" I was like what? So I asked for something different and after getting my order I left after getting home with me and my wife's orders we sat down to eat and was not shocked to find the food cold and hard and we only live 5 minutes away. The curly fries was not there where only two curls fries that was in my order and 3 in my wife's order the rest of the fries was short broken hard pieces. The cheese in the cheese sticks was no good the beef sandwich had very little beef on it and was flat like someone stepped on it. I will never go here and pay to be ripped off again!!!! A waste of $25.
  • JS
    Jon Smith
    Jan 4, 2026
    5.0
    Love Arby's. Great food and service.
  • CM
    Chris M
    Dec 11, 2025
    5.0
    Great food and people
  • DB
    Dean Baldwin
    Nov 21, 2025
    1.0
    Would absolutely rate lower if possible. Sitting in line I get told to leave because the person behind me honked, not their fault really either... Bumper sticker. As a returning customer that has been nothing but patient with this slow customer service. Take it and shove it. Be rude to someone else.

Brand Certified Facts from Arby's

Arby's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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