Wendy's

3.2
1172 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
330 W. Nine Mile Rd, Hazel Park, MI
48030, United States

Hours

Reviews

3.2
1,172 reviews
5 stars
333
4 stars
244
3 stars
192
2 stars
109
1 star
294

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported receiving cold, old, or improperly cooked food, leading to dissatisfaction.

Service Issues

Numerous reviews highlighted poor service, including incorrect orders, rude staff, and long wait times.

Customer Experience

Several customers expressed frustration with the overall dining experience, citing issues with order accuracy and staff attitudes.

Cleanliness

Feedback indicated inconsistent cleanliness, particularly in the bathrooms and dining area.

Positive Staff Interactions

Some customers praised specific employees for their friendly and attentive service, contrasting with the overall negative feedback.
  • SM
    Sarah Avery Mancini
    Nov 15, 2025
    1.0
    I have never been made to feel more small than the woman in a bad mood today. Imagine coming to work in such a bad mood that being sarcastic to customers, purposefully giving out wrong AND incomplete food and then saying “this is TOO MUCH” when asked where the other half of your food is. I have worked customer service my whole life and I know my employers would write me up for this interaction. But sadly Wendy’s will just email me some Frosty coupons and continue to pay their staff so little that they have to come to work this disgruntled.
  • GC
    Glassiqé by Alice & Co.
    Nov 7, 2025
    1.0
    Please Close Down Fire the staff Upgrade Get better help 🙏
  • KF
    Katy Forsberg
    Oct 31, 2025
    1.0
    Awful staff and cold food numerous times. No wonder they never have a line in the drive thru. Avoid at all costs!
  • RR
    R.
    Oct 2, 2025
    1.0
    I believe this particular store is for training cuz.The cashier had no idea what he was doing. I asked for a triple with no cheese playing. And when the sandwich came back, not only was the meat cold, they had put cheese on it. But the cheese wasn't even melted. I let the cashier know, and he tucked his teeth and muttered," hold on" and walked off. By the time I got the correct sandwich, my fries were cold as well. I would have just accepted that, but he slammed the burger in the bag on top of the fries.So I said, did you really need to do that? Another employee came up and asked if my fries were cold and I said, yeah, so she got me another one. That was one of the only saving graces for this place. Like I said, this must be one of the training stores...
  • CA
    Cam Arwood
    Sep 29, 2025
    3.0
    The last two times I’ve been here the service has been really crap. Not the attitude but the lack of attention to the items on the order and in the bag when I drive away… granted I should check my bag before I leave, BUUUUTTT why should I have to when it’s two breakfast sammiches and a large order of potatoes?!?!? So, I did not get my large order of seasoned potatoes and that made me feel like y’all were just lazy today and didn’t want to give me my taters. The visit before this I ordered chicken nuggies and they were SOOOOO OLD!!! Me not being an employee can see how these should have been thrown out and new ones made. I would have waited for fresh nuggies!

Frequently Asked Questions About Wendy's

Is Hazel Park Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.