Wendy's

3.9
1032 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
613 W. State St., Hastings, MI
49058, United States

Hours

Reviews

3.9
1,032 reviews
5 stars
423
4 stars
305
3 stars
152
2 stars
57
1 star
95

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, particularly in the drive-thru and dining area, with long wait times being a common complaint.

Order Accuracy

There were numerous mentions of incorrect orders and missing items, indicating a significant issue with order accuracy.

Food Quality

While some customers enjoyed the food, there were complaints about cold or poorly prepared items, including raw meat and unsatisfactory breakfast options.

Staff Attitude

Feedback on staff was mixed; while some praised friendly service, others noted rudeness and lack of attentiveness.

Cleanliness

Several reviews pointed out cleanliness issues, including dirty dining areas and unsanitary food handling practices.
  • TP
    Tracy Peck
    Dec 26, 2025
    1.0
    Haven’t been here in months but decided to give them another try and did not get what I ordered AGAIN and the cashier even repeated it back me but the apparently rang in something completely different. This place has done nothing but go downhill which is sad because they do have a few great people working there! I even had to pay $1 for a bbq and a ranch despite not getting ketchup. Utterly disappointing
  • LC
    Lacey Cunningham
    Dec 20, 2025
    5.0
    The chili and chicken strips hot the spot!
  • AB
    Amanda Brinks
    Dec 12, 2025
    3.0
    The food is always delicious and we've never had a problem until now. Why do the customers that take the time to come inside, order food to sit down and enjoy get served last? We waited in line for 15 minutes the other night. At first we were the only ones there. Then in came 2 more customers that were waiting behind us. 1 of them went and picked up an online order, which wasn't even ready yet, they got their food and out they went before we were even acknowledged or anything. The other customer that was behind us walked out. I understand how companies tend to focus more on their drive thru and online orders than they do their actual inside customers. But, maybe have a designated person to do online orders and another to do in store customers. We're all just as important. We'll more than likely be back, we just weren't happy with the wait time and being ignored
  • JJ
    James Aardema Jr.
    Dec 12, 2025
    5.0
    Very nice people that work there. Food is great, places clean, I definitely go back.
  • MR
    Mark Robinson
    Dec 5, 2025
    5.0
    This is a really nice Wendy's with great staff and really good food

Frequently Asked Questions About Wendy's

Is Hastings Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for drive-thru at this Wendy's location in Hastings, MI?

The drive-thru is open Monday through Friday from 6:00 AM to midnight, and on Saturday and Sunday from 7:00 AM to midnight.