McDonald's

3.5
1479 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
16827 Marsh Rd, Haslett, MI
48840, United States

Hours

Reviews

3.5
1,479 reviews
5 stars
501
4 stars
364
3 stars
270
2 stars
124
1 star
220

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, long wait times, and issues with order accuracy.

Staff Attitude

Many reviews highlighted a lack of friendliness and care from staff, with some noting rude interactions.

Food Quality

There were numerous complaints about cold or poorly prepared food, with some customers experiencing food safety concerns.

Cleanliness

Several reviews mentioned unsanitary conditions, particularly in the bathrooms and dining area.

Mixed Experiences

While many customers had negative experiences, a few noted positive interactions and good food quality.
  • DS
    Daniel Stutzman
    3 days ago
    1.0
    Sat in drive thru lane, was told just a moment. 2 cars then go through the other drive thru lane and place their orders and pull ahead while I'm still sitting and waiting. I say "Hello" and am told just a moment again. "Should I just drive around to the other lane then?" And she says "if you wish"...... why are you punched in and in possession the headset for a drive thru lane if you're clearly performing some other task? This used to be the only halfway decent location in the area. Apparently they've given up like the rest of them. I'll just take my money somewhere else. Thanks.
  • HT
    Harold Taylor
    Jan 3, 2026
    2.0
    Last 2 times there with wife ordered 2 of the double burger value meals and 1 hamburger both times get home and have both value meals and no hamburger. At $1.89 per burger I guess that's the way to make Xtra money if they short enough people in a day.i guess u got to hold up the line and check everything there or take my business elsewhere were you get what you pay for
  • GS
    Gary Scott
    Dec 15, 2025
    2.0
    They really need to put on a friendly face and express some care towards customers, not to mention how slow the service is. Of course McDonald's is going down hill overall with service, but this one is poor. The bathrooms are scary too. I almost call corporate.
  • JK
    Josh Kelley
    Dec 13, 2025
    1.0
    Your restaurant closed more than a half hour before its scheduled close. Checked the website and looked at the hours posted on the drive thru window. I went out of my way to go to this store and then had to go another 20 minutes out of my way. I hope management addresses this with the staff tonight. Picture shows my watch and the blacked out drive thru screen. I didn’t show up 5 minutes before close. I’m a former restaurant manager I know you have to clean the store at the end of the night. But shutting down over a half hour early is egregious.
  • KC
    Kandi Cunningham
    Dec 4, 2025
    2.0
    This McDonald's is operated very poorly from a managerial point of view I could not imagine making my customers wait 10 minutes plus for a single coffee and a single hash brown yet every single time I come here that's exactly what happened not to mention the fact that after waiting for so long you think that the order would be right but it's not it's still wrong. The staff's excuse is that well there's just me back here when I can clearly see multiple people walking around in the back of house.

Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's at 16827 Marsh Rd, Haslett, MI?

McDonald's at 16827 Marsh Rd is open for regular dining daily from 5:00 AM to 11:00 PM.

What are the delivery hours for this McDonald's location?

Delivery is available Monday through Thursday and Sunday from 5:00 AM to 10:45 PM, and Friday to Saturday from 5:00 AM to 11:45 PM.