Jimmy John's

4.0
203 reviews

About

Sandwich Restaurant

Location

Jimmy John's
9998 Highland Rd, Hartland, MI
48353, United States

Hours

Reviews

4.0
203 reviews
5 stars
107
4 stars
42
3 stars
19
2 stars
10
1 star
25

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers reported inconsistent service, including rude staff and incorrect orders.

Food Quality

While many enjoyed the sandwiches, there were complaints about food safety and freshness, including instances of food poisoning.

Delivery Problems

Numerous reviews highlighted issues with delivery, including long wait times and restrictions on delivery areas.

Cleanliness Concerns

Several customers noted unsanitary practices and cleanliness issues within the establishment.

Positive Staff Interactions

Despite some negative experiences, many customers praised the friendly and helpful staff.
  • EM
    Emilee Miesen
    4 days ago
    2.0
    honestly it probably would be more than a 2 star but everytime i order from here off my phone vs my coworkers phone my order always is messed up, this time it was no onion and there was onion all over the sub.
  • BP
    Brittany Perlaki
    Dec 6, 2025
    1.0
    Service-based & financial discrimination against vegetarians - is there such a thing? As a vegetarian, I tried to order the #6 Veggie sandwich and asked for it to be toasted. I was told they couldn’t toast it because it isn’t considered one of their “original” sandwiches. The solution they offered: order a Beach Club—which contains turkey and costs about $4 more—and then remove the turkey so they would be “allowed” to toast it. As a vegetarian, being told to buy a meat-based sandwich at a higher price just to receive the same service offered to other sandwiches felt completely unreasonable and frankly discriminatory. Jimmy John’s only has one vegetarian option on the menu, and it’s excluded when it comes to basic preparation. This creates an unequal and unfair customer experience the only vegetarian offering should be equal to the rest of their menu!
  • PS
    Patrick Sassine
    Sep 13, 2025
    4.0
    People here are great! Wish my sandwich was as fast as it once was made now it takes 15+ min
  • SS
    sue samuels
    Feb 26, 2025
    1.0
    On several occasions we have experienced this location closing earlier than the posted closing time of 9pm. It would be expected that the doors wouldn’t be locked at 8:30 or 8:45pm- if that’s the case, change your hours of operation as to not disappoint potential customers.