Dairy Queen (Treat)

3.9
279 reviews
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Business Details

10500 Highland Rd, Hartland, MI
48353-2639, United States
(517) 302-4961
https://www.dairyqueen.com/
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About

Ice Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic frozen treat chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen (Treat)
10500 Highland Rd, Hartland, MI
48353-2639, United States

Hours

Reviews

3.9
279 reviews
5 stars
153
4 stars
47
3 stars
19
2 stars
10
1 star
50

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unhelpful staff, with many experiences of long wait times and incorrect orders.

Food Options

The menu is limited, with many customers disappointed by the lack of food choices and high prices for ice cream.

Cleanliness

While some reviews praised the cleanliness of the location, others noted issues such as sticky tables and unpleasant odors.

Customer Experience

Positive experiences were noted for friendly staff and good ice cream, but these were overshadowed by consistent complaints about service and management.

Pricing Concerns

Many customers expressed dissatisfaction with rising prices and perceived value, feeling that the cost did not match the quality or quantity of food.
  • KO
    Kacey O'Neil
    Oct 16, 2025
    1.0
    Food was Absolutely Terrible!! Im from Jackson almost an hour away and Im so use to our dairy Queen having way more options as far as food but the limited selection of food they had was limited to some old pretzel sticks and some hot dogs that were so hard I didn't even eat them. They came plain I had to go back through the drive thru again to ask for ketchup and mustard I thought would have already been in the bag. 🤷‍♀️ On top of that it was completely over priced. $5.98 for a single plain hot dog, a small bag of lays chips and a small coke is obsered!! And the most annoying thing was the waiting in the drive thru line for almost 9 minutes for 2 hot dogs and 2 blizzards. So glad my local dairy Queen is as good as it is because this is terrible!!
  • TD
    Ted Durandetto
    Oct 14, 2025
    4.0
    Decent ice cream, not the best service. They have half off for the last hour during the summer, makes it almost reasonably priced.
  • BB
    Brooke
    Oct 5, 2025
    1.0
    This Dairy Queen has some of the most unpredictable customer service around. Almost every single time we come here, someone is rude. Either the one taking the order or the one handing it out. It’s like basic manners don’t exist. We’re not asking for over-the-top friendliness, just not to be treated like an inconvenience. Food is fine, but the attitude is consistently terrible. We waited a long time to post a review because everyone has a bad day. But it’s too consistent. We will now save ourself the frustration and go to the one across town in Brighton.
  • BB
    Bianca Barrera
    Sep 27, 2025
    4.0
    Friendly clean but isn't a full grill but still love
  • VB
    Vin Bob
    Sep 24, 2025
    1.0
    By far, the slowest service. They only have one person working the window and making the ice cream. Usually takes about 15 plus minutes, which in my opinion is ridiculous.
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Frequently Asked Questions About Dairy Queen (Treat)

What type of products does Dairy Queen (Treat) offer?

Dairy Queen (Treat) offers soft-serve ice cream, signature shakes, Blizzard® Treats, frozen novelties, and ice cream cakes.

What are the operating hours of Dairy Queen (Treat)?

Dairy Queen (Treat) is open every day from 11:30 AM to 10:30 PM.