Wendy's

3.1
889 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
20979 Harper Avenue, Harper Woods, MI
48225, United States

Hours

Reviews

3.1
889 reviews
5 stars
251
4 stars
160
3 stars
145
2 stars
91
1 star
242

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, particularly in the drive-thru, with long wait times and disorganization noted.

Food Quality

There were numerous complaints about food being cold, stale, or poorly prepared, leading to dissatisfaction with the overall dining experience.

Staff Attitude

While some customers praised friendly staff, many others reported rude service and a lack of professionalism from employees.

Order Accuracy

Multiple reviews highlighted issues with incorrect orders, missing items, and overall poor management of mobile and in-store orders.
  • KK
    Kyah Kyah
    Dec 30, 2025
    1.0
    This location is very rude bad service
  • VM
    Valerie M
    Dec 12, 2025
    3.0
    They have been getting better. They were a-lot slower before. I usually only get frosty. Today I was met with bad service. I told her it wasn’t full enough and she just yelled across the kitchen and complained about me to her coworker. FYI the car before me was unhappy with something they got as well and gave back something. Just saying this shift was not it. I get having bad days but all im asking for is a frosty filled like normally???
  • JR
    Joy R
    Nov 14, 2025
    5.0
    Today I was served by Devon! He is doing such a great job taking orders and making the orders and treating the customers nice while doing that by himself!! Good service and he thanked us for our patience!!! Give him a raise!!!
  • JH
    James Hutson
    Oct 29, 2025
    5.0
    Staff friendly and customer focused. Food is good and hit
  • ZC
    Zoe Carter
    Sep 24, 2025
    1.0
    Ordered the 8 dollar bag from Wendy’s NEVER AGAIN burgers looked like they’d been sitting out they were dry not fresh they lettuce and tomatoes were the only thing fresh the cheese was dark because it had been sitting out fries were dry my drink was watered down I ordered fruit punch very very watery definitely disappointed in

Frequently Asked Questions About Wendy's

Is Harper Woods Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours for Wendy's in Harper Woods?

The drive-thru is open Monday to Friday from 7:00 AM to midnight, and on Saturday and Sunday from 8:00 AM to midnight.