Brand Certified
Wendy's
3.1(897 reviews)
Certified by Wendy's • Mar 01, 2026
Business Details
20979 Harper Avenue, Harper Woods, MI
48225, United States
Certified by Wendy's • Mar 01, 2026
(313) 885-1610
Certified by Wendy's • Mar 01, 2026
https://locations.wendys.com/united-states/mi/harper-woods/20979-harper-avenue
Certified by Wendy's • Mar 01, 2026
About
Certified by Wendy's • Mar 01, 2026
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Certified by Wendy's • Mar 01, 2026
Hours
Certified by Wendy's • Mar 01, 2026
Reviews
3.1
897 reviews
5 stars
252
4 stars
160
3 stars
146
2 stars
91
1 star
248
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported slow service, long wait times, and issues with order accuracy.
Food Quality
There were numerous complaints about cold, stale, or poorly prepared food, with some customers expressing disappointment in the freshness and presentation.
Staff Attitude
While some reviews praised individual staff members for their friendliness, many others noted rudeness and lack of professionalism among employees.
Management Issues
Several customers suggested that poor management was a significant factor in the ongoing service and food quality problems.
- JJJakey5 days ago1.0This location has gone downhill drastically…
- CSChris SoperFeb 2, 20261.0On February 21, 2025, I suffered a slip and fall at this Wendy’s location due to wet floors, resulting in a knee injury. At the time of the incident, management and employees showed little concern, though they eventually took my information after I insisted. A few days later, I was contacted by a Wendy’s representative who acknowledged that I took a significant fall and confirmed the incident was captured on video. I was instructed to follow up after a couple of days regarding my condition. As a result of the injury, I sought medical treatment from my primary care physician, missed several days of work, attended follow-up appointments, and received a knee injection. I also incurred medical and prescription copays. The Wendy’s representative stated, as a gesture of good faith, that the claim would be turned over to their insurance carrier. After submitting all requested documentation, I was repeatedly given the runaround. My last contact regarding this claim was July 7, 2025. After receiving no updates for months, I reached out again today (February O2, 2026) and was informed that the claim is no longer being handled by Gallagher Bassett and that I should contact another carrier—without any explanation or assistance in doing so. Additionally, I have been unable to successfully contact anyone at Wendy’s corporate to help resolve this matter. Due to the lack of follow-through, communication, and accountability, I would not recommend doing business with this Wendy’s location or the company as a whole.
- JKJakhari Buford (Khari313)Jan 30, 20261.0TRASH PLACE.! SUPER SLOW AND NEVER HAVE ORDERS RIGHT.!!
- RSRegina SmithJan 22, 20261.0Worst place ever!!!! Butthe food was hot. Just had to wait 15 minutes in drive thru.
- KKKyah KyahDec 30, 20251.0This location is very rude bad service
Frequently Asked Questions About Wendy's
Is Harper Woods Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours for Wendy's in Harper Woods?
The drive-thru is open Monday to Friday from 7:00 AM to midnight, and on Saturday and Sunday from 8:00 AM to midnight.
Does this Wendy's location serve breakfast?
Yes, the Harper Woods Wendy's serves breakfast, including combos and classic sandwiches available via the app or website.
Can I order Wendy's food online or through an app?
Yes, you can order Wendy's via their official app or at order.wendys.com, selecting the Harper Woods location for delivery or pickup.
What payment methods does this Wendy's accept?
They accept American Express, Cash, Discover, Mastercard, and Visa for payment.
How can I contact the Harper Woods Wendy's for feedback or questions?
You can call (313) 885-1610 directly, reach Customer Care via their contact page with live chat, call 888-624-8140, or complete their customer satisfaction survey online.
Are dine-in and delivery options available at this Wendy's?
Yes, this Wendy's offers dine-in, drive-thru, and delivery services where available.
What are nearby fast food options besides Wendy's in Harper Woods?
Nearby fast food options include KFC and National Coney Island, great choices if you're looking to explore different quick meals after visiting Wendy's.
Are there any nearby amenities where I can fuel my vehicle or shop groceries?
Yes, a Mobil gas station and Kroger grocery store are close by, convenient for refueling and shopping before or after your meal at Wendy's.
Where can I find entertainment or recreational spots near Wendy's Harper Woods?
You can visit Brys Park Disc Golf Course for outdoor fun or check out Goodfellas Lounge for a bar and grill experience near Wendy's.
Is there an ATM close to Wendy's in Harper Woods?
Yes, there are several ATMs nearby, including BudgetCoinz Bitcoin ATM, Metrofino Bitcoin ATM & Crypto Exchange 24/7, Huntington Bank ATM, and LibertyX Bitcoin ATM.
Brand Certified Facts from Wendy's
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Certified March 01, 2026Yext Knowledge Graph
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