Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
4.3
821 reviews
5 stars
529
4 stars
167
3 stars
41
2 stars
26
1 star
58
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers reported a decline in service quality, citing rude staff and communication issues, particularly with new employees.
Food Consistency
There are numerous complaints about the inconsistency and quality of food since the change in ownership, with many noting that items are often poorly prepared or not as expected.
Cleanliness
Several reviews highlighted unsanitary conditions in the restaurant, including dirty bathrooms and a messy kitchen.
Customer Experience
While some customers praised the friendly service and quick turnaround, many expressed disappointment with their overall experience, leading to a loss of loyal patrons.
Operational Hours
Customers noted discrepancies between advertised hours and actual closing times, leading to frustration when arriving to find the location closed.
- ARAmanda RumseyOct 25, 20255.0Everyone is so friendly. And who can turn down a blizzard.
- MLMark LangmeyerOct 4, 20254.0Typical fast food. Consistent and fast
- HLHeidi LentzSep 28, 20251.0The food quality has gone way down. The new owners did away with the original packaging and condiments as well. It seems they now purchase the cheapest available. Now grease gets everywhere .
- KGKJ GSep 26, 20252.0Too expensive, very small portions
- BTBlitz TonnerSep 10, 20251.0First time I came through with the new owners.I ordered a double deluxe and got nothing but two patties and cheese.. Thought I'd give it a try one more time, but , didn't go so well.I was giving my order to 1 person and next thing.I know I had to get my order to another person.I just drove away, can barely understand them through the speaker with their accent , truly overpowering their english.. What happened to the kids that used to work there and made that place run right . Must be all family in there now.Well I suggest you get some locals back in there to help you're gonna lose that place.. Cause I won't be back. The line used to go out to the road.It looks like a ghost town in there. I bet you they fired every employee that was working there and brought in nothing but family members in.. Yeah, i used to love this place, would go out of my way for a burger here.Not no more.. I guess all good things come to an end!! I will be contacting dairy queen franchise customer service regarding customers cannot understand the workers because they're all family workers with foreign accents.. No. Good english people working in there no more.. , services & terrible food is terrible and you run that place into the ground..
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the opening hours of Dairy Queen Grill & Chill in Hamburg, MI?
Dairy Queen Grill & Chill is open every day from 10:00 AM to 9:30 PM.
Are there any special holiday hours I should know about?
On holidays like November 26, December 24, and December 31, Dairy Queen operates from 10:00 AM to 4:00 PM. It is closed on November 27, December 25, and January 1.
What type of food and treats does Dairy Queen Grill & Chill offer?
They offer soft-serve ice cream, signature shakes, Blizzard® Treats, chicken strip baskets, Grillburgers®, shakes, malts, and DQcakes.com ice cream cakes.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, the restaurant is family-friendly and offers booster seats, high chairs, wheelchair accessibility, outdoor seating, restrooms, and a drive-thru service.
Can I order food online or through a mobile app from this Dairy Queen?
Yes, you can order pickup online via their order URL or download the Dairy Queen app for exclusive deals and mobile ordering and rewards.
Where is Dairy Queen Grill & Chill located?
It is located at 6450 M 36, Hamburg, MI 48139, USA.
Which nearby hardware stores are close to Dairy Queen Grill & Chill?
Nearby hardware stores include Hamburg Hardware, True Value, Ward's DO It Center, and Peters Hardware, which are convenient for your home improvement shopping before or after your meal.
What parks or outdoor recreational spots are near Dairy Queen Grill & Chill?
You can visit nearby parks like Hamburg Parks And Recreation, Lakelands Trail State Park - Hamburg, Manly Bennett Park, and Hamburg West Bennett Park for outdoor activities before or after enjoying your food.
Are there any healthcare facilities near Dairy Queen Grill & Chill?
Yes, nearby healthcare facilities include IHA Internal Medicine - Livingston, Primary Care Plus Urgent Care, David Cox DDS Pc (dentist), and Trinity Health IHA Urgent Care for urgent medical needs.
Does Dairy Queen Grill & Chill have a social media presence where I can follow updates?
Yes, you can follow their Twitter handle @DairyQueen and their Facebook page at https://www.facebook.com/pages/Hamburg-DQ-Grill-Chill/203805256428218 for the latest updates and deals.