Subway

3.6
173 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Grosse Pointe Woods Subway® Restaurant at 21020 Mack Avenue brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
21020 Mack Avenue, Grosse Pointe Woods, MI
48236, United States

Hours

Reviews

3.6
173 reviews
5 stars
82
4 stars
28
3 stars
15
2 stars
15
1 star
33

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times and inadequate staffing, especially during peak hours, leading to frustration.

Order Accuracy

Numerous reviews highlighted problems with online orders being incorrect or missing items, causing dissatisfaction among customers.

Staff Performance

While some customers praised individual staff members for their friendliness and service, others noted a lack of urgency and professionalism from the team.

Cleanliness Concerns

Several reviews mentioned cleanliness issues, including dirty counters and unsanitary conditions, which negatively impacted customer experiences.

Food Quality

Feedback on food quality was mixed, with some customers enjoying fresh ingredients while others reported stale or poorly prepared items.
  • AM
    Adrian Mason
    2 days ago
    1.0
    DO NOT order online or past 6pm. There’s only 1 person behind the counter and it’s just a mess. I picked up my food and the gentleman behind the counter didn’t have my order ready. He then proceeded to rush and make 4 Protien wraps, which all looked beat up and put together by a two year old. I don’t blame the young men behind the counter but management for only having one worker at night. You can tell he was trying to clean the place up while also giving the best service he can. Make sure you go in person to get a good order. Also, I ordered a foot-long cookie and ended up getting six cookies instead.
  • NB
    Nathan Braaten
    Oct 11, 2025
    5.0
    Fresh ingredients, great area, street parking.
  • MV
    Morgane Vap
    Jul 30, 2025
    1.0
    So do you guys not know how to answer the phone…
  • DM
    Dave Myers
    Feb 1, 2021
    5.0
    I got two chicken sandwiches, one on Italian, the other in a bowl. Superb!

Frequently Asked Questions About Subway

What are the operating hours of Subway at 21020 Mack Avenue in Grosse Pointe Woods?

Subway at 21020 Mack Avenue in Grosse Pointe Woods is open every day from 9:00 AM to 10:00 PM.

Does this Subway location offer delivery and pickup options?

Yes, this Subway offers in-store pickup, curbside pickup, and delivery services for your convenience.