Jimmy John's

3.7
229 reviews

About

Sandwich Restaurant

Location

Jimmy John's
19613 Mack Ave, Grosse Pointe Woods, MI
48236, United States

Hours

Reviews

3.7
229 reviews
5 stars
108
4 stars
42
3 stars
20
2 stars
12
1 star
47

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor customer service, including rude staff and unprofessional behavior.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer dissatisfaction.

Speed of Service

While some customers praised the fast service, numerous complaints indicated significant delays in both in-store and delivery orders.

Food Quality

The quality of the food received mixed reviews, with some customers enjoying the sandwiches while others reported issues like stale bread and poorly made items.
  • DP
    Dekaren Petoskey
    Dec 28, 2025
    1.0
    Obviously they don’t read the orders. Everytime I order online subs are missing items. This place has really gone down. Pay good money for these subs… too much playing around on those phones then trying to get peoples orders correct. It’s not that hard to make a sub. Smh the feedback doesn’t even work. This place is a joke. Won’t be coming back.
  • MR
    Michael Rayford
    Dec 7, 2025
    4.0
    Always working to keep place clean. One time they dusting the ceiling and washing walls.
  • VP
    Veronica Poprawa
    Nov 21, 2025
    4.0
    Order was fast
  • MD
    mike demay
    Sep 15, 2025
    2.0
    I knew my sub was gonna be bad once I saw how it was wrapped. Ingredients just throw in there. I order a sub that doesn't include mustard but somehow it was inside the wrapper and on the bun. Won't be returning to this location anytime soon.
  • AS
    alyssia sanders
    Sep 4, 2025
    1.0
    They didnt greet me or acknowledge I was there someone from the back acknowledged me and took my order when there was four people standing there before he notice me