This profile is uncertified and using publicly sourced data
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Business Details
About
Ice Cream Shop
JJ's Custard Company is a chain of specialty ice cream shop located in Southeast Michigan. Known for its specialty menu items such as The Sweet Bun, The Wowffle, and their Injected Loaded Cones. JJ's Custard Company is a fan favorite within the Metro Detroit area and has been featured in National News articles such as, Foodbeast, LAD Bible, Eater and more! JJ's Custard Company strives on providing its customers with an excellent experience, providing great customer service and quality product.
Location
JJ's Custard Company - Grosse Pointe
15229 Kercheval Ave, Grosse Pointe Park, MI
48230, United States
Hours
Monday2:00 PM - 9:00 PM
Tuesday2:00 PM - 9:00 PM
Wednesday2:00 PM - 9:00 PM
Thursday2:00 PM - 9:00 PM
Friday2:00 PM - 9:00 PM
Saturday2:00 PM - 9:00 PM
Sunday2:00 PM - 9:00 PM
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.