Wendy's

Reviews

• GP

  grant philson

  Feb 4, 2026
  5.0
  Food ALWAYS ALWAYS FRESH. ASSOCIATES ARE ALL PROFESSIONAL AND SMILING, IF SOMETHING IS WRONG, THEY FIX IT. JOB WELL DONE. I GO OUT OF MY WAY TO EAT AT MACK LOCATION.
• GC

  gerald cavanaugh

  Nov 14, 2025
  1.0
  There's a single pop machine, so several of us were waiting in line, to get our beverage. A female employee came from behind the counter, and cut the line of waiting customers. When asked why she decided to skip the line, she said "I gotta take care of these customers." I find that funny, as we are the customers. So you cut us in line, to take care of us? Either way, horrible customer service.
• KL

  Kinyonia Lafaye

  Oct 19, 2025
  2.0
  I went to this location and was absolutely disgusted with my order. The chicken tenders were so bad I couldn’t even eat them, and the fries tasted like they’d been refried to give them a bit of heat. It was a total waste of $10. I had a wedding to attend, so I just threw the entire meal away. Honestly, I wouldn’t feed that food to anyone, it’s unacceptable to serve customers something that awful.
• NM

  Nicholas Mischel

  Oct 10, 2025
  1.0
  Drove by at 750am on a Friday and workers were inside but store not open.
• JJ

  Jean Jones

  Sep 30, 2025
  1.0
  To Whom It May Concern, I am writing to express my deep disappointment with my recent visit to the Wendy’s on Mack Avenue in Grosse Pointe. The service and food handling I experienced were completely unacceptable and left me with no desire to return to this location. When I placed my order, I specifically asked for chicken tenders only. Instead of preparing a fresh order, the young lady at the counter attempted to give me a box of nuggets that had been touched and rejected by the previous customer. This was shocking and completely unsanitary. Food that has been in someone else’s possession should never be served to another customer under any circumstances. On top of this, when I asked for a receipt, the cashier refused to provide one. This not only raises concerns about accountability but also makes the whole operation appear unprofessional and disorganized. The atmosphere at this restaurant felt chaotic, unclean, and careless, which is the last thing anyone should experience when dining out. I have always chosen Wendy’s for quality and reliability, but this experience was the exact opposite. I will not be returning to this location, and I feel it is important that this issue is escalated to corporate so corrective action can be taken. Customers should never be served food that was previously handled by someone else, and proper training and oversight are clearly needed here. Thank you for taking the time to review my complaint. I hope to see meaningful improvements at this store so no other customers have to go through what I experienced.

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