Subway

3.6
303 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Grayling Subway® Restaurant at 503 N. James St brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
503 N. James St, Grayling, MI
49738, United States

Hours

Reviews

3.6
303 reviews
5 stars
129
4 stars
76
3 stars
20
2 stars
8
1 star
70

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, slow service, and staff being unprofessional or untrained.

Staffing Problems

Many reviews mentioned the location being consistently understaffed, leading to poor service and customer dissatisfaction.

Food Quality

There were complaints about the freshness and preparation of food, including missing ingredients and poorly made sandwiches.

Management Concerns

Several customers expressed frustration with management practices, including lack of oversight and poor handling of online orders.

Customer Experience

While some staff were praised for their friendliness, many customers reported feeling unwelcome or disrespected by certain employees.
  • CG
    Caleb Goldun
    Dec 20, 2025
    1.0
    I don’t typically complain or leave reviews. However every time we order / go to this subway it is nothing but issues. Every time I say it is my last time ordering from this location. Today it took over 45 minutes to make two footlong Italian subs. This location is always under staffed, and the person behind the counter today I believe was deliberately moving at a slow pace. They are usually out of “fresh” ingredients, there’s been times I’ve tried to order their limited time subs to be told “we don’t have that at this location” even though they have it advertised both in store and online. If you’re looking for subs in grayling skip this subway and go to Two River Deli across the street, we’ve always had great service there and amazing food. Will not be going to this subway again.
  • MS
    Micheala Smith
    Dec 8, 2025
    1.0
    The grayling subway is consistently short staffed, out of the "fresh prep" subway is typically known for, service is slow and unprofessional. Girls gossiping while making the sandwiches. There is only ever like 1 person there EVERYTIME my family goes there. We always say, we will try again, and today was the last try I believe. Which is unfortunate, we frequent subway often. We ordered online, and when we walked in to get said order, it wasn't even started being made yet. I left and came back and was very polite and patient with the girl working. I drive all the way back to my out of city area, and the subs are completely wrong, AGAIN. There wasn't even a customer in the building when I picked my order up. I'm unsure how this type of thing continues to happen, but it's absurd to be honest. I work as a manager at a local bar restaurant and I understand how service goes. It's just not ever up to even a half ass standard there in Grayling. I've debated writing this complaint for a while now, but after today I just couldn't hold my tongue. Please have someone get a hold of this restaurant and do some damage control. I know my family can't be the only ones frustrated. Thank you
  • CC
    chicken cat
    Nov 29, 2025
    1.0
    A lot of nice workers. Theres just one blone girl there that makes it feel like you shouldnt be there. Very unwelcoming atmosphere.
  • EM
    ethan mathey
    Nov 16, 2025
    5.0
    The person who took my order was Mike and he did a fantastic job I wasn't shore what I want and he gave me ideas which I really appreciate.The food it self was good. So shout out to Mike.
  • AM
    Anthony Morse
    Oct 18, 2025
    1.0
    Ordering plain and adding the condiments/dressing myself from now on... It would be cool if when you order any kind of condiments/dressing that they didn't use a ton of it and squirt it all down the side of the sandwich to get all over the place, knowing this happens a lot, when I placed my online order, I asked for less dressing and still received a smashed up soggy sandwich covered and wrapped in mustard and mayo... I genuinely don't like writing bad reviews but, c'mon y'all...

Frequently Asked Questions About Subway

Where is Subway in Grayling located?

Subway in Grayling is located at 503 N. James St, Crawford, Grayling, MI 49738, US.

What are the operating hours of Subway in Grayling?

Subway in Grayling is open daily from 9:00 AM to 10:00 PM.