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Subway

3.6
(309 reviews)

Business Details

503 N. James St, Grayling, MI
49738, United States
(989) 348-4747
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Grayling Subway® Restaurant at 503 N. James St brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
503 N. James St, Grayling, MI
49738, United States

Hours

Reviews

3.6
309 reviews
5 stars
133
4 stars
76
3 stars
20
2 stars
8
1 star
72

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, poor service, and staff being unhelpful or unprofessional.

Staffing Problems

Many reviews highlighted consistent understaffing, leading to slow service and unpreparedness for customer orders.

Food Quality

Customers expressed dissatisfaction with the quality and freshness of food, including missing ingredients and poorly made sandwiches.

Management Concerns

Several reviews pointed to poor management practices, including lack of training for staff and inadequate handling of online orders.

Positive Staff Interactions

Despite the issues, some customers praised individual staff members for their friendliness and effort during busy times.
  • CF
    Chloe Fettig
    Feb 7, 2026
    5.0
    Had Jill as our sandwich maker. She was so sweet and put care into all of the food, despite there being a long line because she was also the only worker there on a Saturday night. Give this girl a raise, she’s busting her ass down there and still giving us customers a good experience. Thank you, Jill!
  • AA
    Avery Armstrong
    Feb 7, 2026
    5.0
    Jill was the sweetest person ever, she was working alone while the line was super long and still put so much care and attention into each sandwich she made. She was so friendly and I’ve never had such amazing customer experience. Please give her a raise!! Also the bathrooms were very nice and clean
  • MM
    Michaela Morrow-Kahn
    Feb 3, 2026
    1.0
    Lady working refused to help my husband because he didn't have an online order. He stood there waiting for 25 minutes, and each person who walked in AFTER him has helped first, at least 3 people were served before he decided to walk out. Very unhappy with house this was handled
  • BC
    Brittney Conner
    Jan 31, 2026
    5.0
    Never had a problem i eat there all the time
  • WG
    Wxnder Gaming
    Jan 28, 2026
    1.0
    I placed a mobile order for two footlongs One steak, one ham and cheese Hill called me and said they were out of steak at 7pm and she switched it to teriyaki chicken Not at all what I wanted When I waited in line she didn’t know I was there for my mobile order even tho it said it would be done at 7:15 I wanted til 7:48 She continued to tell the whole lobby it’s not her fault her mama get dosnt come to work I called the next day and Jayden took amazing care of me Jayden will be the reason I come back and spend my money there !!! Thank you Jayden

Brand Certified Facts from Subway

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Certified March 01, 2026Yext Knowledge Graph
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