Arby's

3.7
422 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
5800 Nelson A Miles Pkwy, Grayling, MI
49738, United States

Hours

Reviews

3.7
422 reviews
5 stars
180
4 stars
100
3 stars
54
2 stars
20
1 star
68

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on staff friendliness; some employees received praise for excellent service while others were reported as rude or unprofessional.

Food Quality

Inconsistent food quality; some customers enjoyed fresh and hot meals, while others received cold or poorly prepared items.

Wait Times

Long wait times reported frequently, with some customers experiencing delays of 20-30 minutes for their orders.

Operational Hours

Frequent complaints about the restaurant closing earlier than posted hours, causing inconvenience for customers.

Cleanliness

Generally clean establishment, though some reviews noted areas needing attention during busy times.
  • TT
    Tom
    Jan 1, 2026
    2.0
    Only go to arby once and awhile and the one thing I wanted was a shake and yet can't get one starting to think there turning in to a McDonald's when it comes to shake machine.
  • KL
    Kasey Lynn
    Dec 7, 2025
    5.0
    Chris and Teagan waited on me. They were awesome and very friendly at the end, Josh came out and he was equally as great. He was the manager on shift and I told him about how good Josh and Teagan were. Josh went out of his way to make sure I was happy.
  • CK
    Corinne Kelley
    Oct 21, 2025
    1.0
    They were closed before the actual closing time. We saw a worker in there and tried to get their attention but they wouldn’t come to the window. Not cool…
  • JS
    Jared Stauffer
    Oct 17, 2025
    1.0
    25 mi wait for food with no line on 10/17 at 5:30.
  • JB
    jennifer brown
    Oct 6, 2025
    1.0
    There is a worker at this location named Jacob. He is INCREDIBLY rude and needs a reality check by management. Threw our sauces at us even though my husband was being SO polite to him. I asked him if he was feeling ok and he just slammed the drive through window shut in our faces without giving us the whole meal. The food was NOT edible. $30 down the drain.