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Arby's

3.7
(425 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
5800 Nelson A Miles Pkwy, Grayling, MI
49738, United States

Hours

Reviews

3.7
425 reviews
5 stars
182
4 stars
100
3 stars
54
2 stars
20
1 star
69

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences varied widely, with some employees praised for their friendliness and helpfulness, while others were reported as rude and unprofessional.

Food Quality

Food quality was inconsistent, with some customers enjoying fresh and hot meals, while others received cold or poorly prepared items.

Wait Times

Many customers reported long wait times for food, particularly during busy hours, leading to frustration.

Operating Hours

Several reviews noted that the restaurant often closed earlier than advertised, causing inconvenience for customers.

Cleanliness

The restaurant was generally described as clean, although some reviews mentioned it needed more attention during busy periods.
  • KE
    Kimberly Erbrecht
    Jan 14, 2026
    5.0
    Clean and friendly
  • VS
    Van Spencer
    Jan 11, 2026
    1.0
    My girlfriend and I ate here. Keegan was amazing! Shift lead was extremely rude. I hope the boy gets a raise though!! We both work in restaurants and are fully aware that we should be out at the latest 5 minutes after close. No need to have SUPER loud and passive aggressive, one-sided conversations to make us want to leave. You're better off being nice. From experience, if you want someone to leave, being rude will make them stay longer to spite you. Hope you have a nice self-finding journey in 2026. Keegan for president 2028🇺🇲🇺🇲
  • TT
    Tom
    Jan 1, 2026
    2.0
    Only go to arby once and awhile and the one thing I wanted was a shake and yet can't get one starting to think there turning in to a McDonald's when it comes to shake machine.
  • KL
    Kasey Lynn
    Dec 7, 2025
    5.0
    Chris and Teagan waited on me. They were awesome and very friendly at the end, Josh came out and he was equally as great. He was the manager on shift and I told him about how good Josh and Teagan were. Josh went out of his way to make sure I was happy.
  • CK
    Corinne Kelley
    Oct 21, 2025
    1.0
    They were closed before the actual closing time. We saw a worker in there and tried to get their attention but they wouldn’t come to the window. Not cool…

Brand Certified Facts from Arby's

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Certified March 01, 2026Yext Knowledge Graph
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