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Wendy's

3.4
(834 reviews)

Business Details

4435 Canal Ave, Grandville, MI
49418, United States
(616) 530-2499

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
4435 Canal Ave, Grandville, MI
49418, United States

Hours

Reviews

3.4
834 reviews
5 stars
269
4 stars
192
3 stars
130
2 stars
70
1 star
173

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and inattentive.

Food Quality

Many customers reported receiving cold, old, or poorly prepared food, with some experiencing food poisoning.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty dining areas and bathrooms.

Service Speed

Customers frequently complained about slow service, both in the drive-thru and inside the restaurant.

Positive Experiences

A few reviews noted friendly staff and good service from specific employees, particularly mentioning a manager named Tony.
  • BB
    Barb
    Feb 13, 2026
    1.0
    Horrible customer service. Person taking order acted like I was an inconvenience to him. Same thing when he handed me my order. No thank you, no smile, no have a nice day. This African American man needs to learn some manners. Done with this location.
  • EG
    Ethan Goddard
    Feb 9, 2026
    1.0
    $45 for fast food poising. We had taken kids on a short trip and stopped to get some lunch. $45 for 4 kids and 2 adults, and we all ended up getting food poising. Should have known better, the place looks run down and super dated. Avoid at all costs!
  • TT
    Tina Terrell
    Jan 19, 2026
    1.0
    I'm a African American woman this places simply dislikes my kind I was standing at the counter no one came to take my order the manager looked at me and walked in the office and never came back out they was very rude no other customers was there so they was not busy I wouldn't never come back here I see prejudice still exists
  • JR
    Jacob Rents
    Dec 23, 2025
    1.0
    I’ve tried and tried to give this wendys a chance but the continue to disappoint. The workers at this Wendy’s not only rude but cheapskates. This is the only Wendy’s where I’ve had this old lady in the drive thru tell me I had to pay .50 for sauce the first time and now .53 cents my girlfriend can’t stand going to this location either because of how this old lady is. She’s working today 12/23/25 next to a young man that seems to just want to do his job. She’s rude with her face her service and downright should not be in this line of work atleast not to where the customers see her grinch looking smile that she never has on. She’s got some of the worst RBF I’ve ever seen trust me that’s sayin a lot. Goes without saying I will always drive down to 54th st from here on out this Wendy’s is trash and the other one has NEVER charged me for sauce.
  • AL
    Angie Lash
    Dec 5, 2025
    5.0
    They are fast but food is not a great quality portions.

Frequently Asked Questions About Wendy's

Is Rivertown Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-through hours for Wendy's in Grandville, MI?

The drive-through is open from 7:00 AM to 12:00 AM Monday through Friday, and from 8:00 AM to 12:00 AM on Saturdays and Sundays.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Phone number
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