Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Apparently, not much has truly changed with this particular Wendy’s. Rude, inconvenienced employees. How is this still happening!
TC
Tom Church
Apr 6, 2026
1.0
Haven’t been here in almost a year. Still exactly the same. This place should be studied. I’ll save readers the time and just say, it’s run by “teens” and literally everything is terrible.
EH
Eric Hinkle
Mar 20, 2026
1.0
This Wendy's is really struggling. I've been several times over the last month, EVERY SINGLE TIME they can't get the order right. Missing items, items made wrong, you name it.
Staff is super rude also. In the drive through some young man working the window got frustrated with us because their automated window wouldn't stay open. He hands me my food, I say thanks, he says "yeah".
I'm pretty sure they have made me sick several times too.
I stood behind a group inside today who waited so long to order they gave up and left. All the while the front worker was just slowing walking around aimlessly putting bags of food together. Couldn't even be bothered to take an order. Crazy.
Do better Wendy's, other locations don't have this issue...
SL
Sara Lomas
Mar 20, 2026
3.0
I came to the reviews to see if anyone else was talking about the green puffer girl working the drive-through because I also had a negative experience when being served by her. First of all, why is she wearing a green puffer instead of a uniform? She got my drink wrong, which ruined my entire night and makes sense because the other review said she asked for the drink order for a third time which is not acceptable. How can you have someone working the drive-through who can’t remember a simple order? I can understand asking a second time, but a third time? seriously? Not trying to be rude, but this is the truth- you can tell this girl hasn’t showered in days because I could smell her from outside the drive-through window, which is super unhygienic because this is who I’m trusting with my food 🤮. Please choose more competent workers Wendy’s. I love your food and it’s the reason I still come back to this place, but don’t be hiring anyone off the street.
SW
stitch willson
Mar 20, 2026
4.0
Food is great but the worker with the boxed dyed blonde hair that’s all knotted and wears a light green puffer jacket ruined my experience. 99% sure she spit in my food considering a CHEWED piece of lettuce was in my Cinnabon with spit around it which has a lid on it normally. Not just that but her asking what drink I got THREE times! That is just highly idiotic however I love the other staff members!
What are the drive-thru hours at Wendy's located at 1975 E. Belt Line Ave., Grand Rapids?
The drive-thru is open Monday through Friday from 7:00 AM to 12:00 AM, and on Saturday and Sunday from 8:00 AM to 12:00 AM.
Does this Wendy's location in Grand Rapids serve breakfast?
Yes, this Wendy's location serves breakfast. You can order breakfast combos, sandwiches, coffee, and sides via their website or mobile app.
What payment options are accepted at this Wendy's?
This Wendy's accepts American Express, cash, Discover, Mastercard, and Visa.
How can I place an order online or through an app for this Wendy's location?
You can order via the Wendy's mobile app or at https://order.wendys.com by selecting this location.
Is Wendy's open for dine-in and delivery services?
Yes, Wendy's offers dine-in, delivery where available, and drive-thru services at this location.
Where can I find Wendy's menu and nutritional information?
Menu prices and nutrition details are available at https://menu.wendys.com and in the mobile app by selecting the specific menu items.
How can I provide feedback about my experience at this Wendy's?
You can contact Wendy's Customer Care via live chat or call 888-624-8140. For direct feedback to this location, call (616) 361-7251 or complete the Wendy's Customer Satisfaction Survey online.
Are there any other dining options near Wendy's at 1975 E. Belt Line Ave.?
Yes, nearby options include Golden Wok (Chinese restaurant), Kitchen 67 (American restaurant and cafe), Thai Chef Restaurant (Asian/Thai), The Donut Conspiracy (donuts), and Sweet Details GR (cupcake shop). You might enjoy trying these before or after your visit to Wendy's.
What nearby services can I access around Wendy's at Knapps Corner?
Nearby services include Vibrant Life Chiropractic for health needs, Senior Care Authority of West Michigan, Great Clips for hair care, JV Nails & Spa, and America's Best Contacts & Eyeglasses for eyewear. You can conveniently pair your Wendy's visit with these services.
Are there any fitness or recreational facilities close to this Wendy's?
Yes, near Wendy's you can find Knapps Corner Tranzform Fitness gym, Grand Rapids NE Fit Body Boot Camp, and Gymboree Play & Music Center. These places offer opportunities for exercise and family fun nearby.
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