The Pump House is a modern day soda shop - if the soda shop had artisanal yogurt, gelato, sorbet and custard and 100 toppings. Step inside and you'll get enough flavors to make your tongue dance and the kind of atmosphere you'll never want to leave. This is the kind of place where boy meets girl, families celebrate birthdays, neighbors bump into neighbors, and the staff not only knows your name, but also that you love malted milk balls and sprinkles. The Pump House recreates that comfortable atmosphere from the bygone days—a place to get away from whatever "it all" is. Kick back and relax on benches made from 100 year old Michigan barn wood while you enjoy the best frozen yogurt experience anywhere!
Location
The Pump House Frozen Yogurt Bar - Knapps Corner
2090 Celebration Drive Northeast, Grand Rapids, MI
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.