Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Grand Rapids Subway® Restaurant at 3983 28th St SE brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
yesterday, March 19 I bought a sub from here. It was a chicken avocado sub. I got it in the car started eating it and tasted something weird inside the sandwich. Thought it was the avocado so I tasted avocado by itself. Nothing was wrong with the avocado then I tried the chicken and the chicken was sour Slimy in hand and tasted horrible called up there and spoke with the manager and they argued with me about if the chicken was fresh or not instead of making it right and result, I got food poisoning from this place do not go here. They didn’t even try to make it right. They just argued with me over and over again about how it’s fresh and then it wasn’t sour. Never had an experience like that before. And the total came up to 16 something for one sub so I had to throw away half of a sub
WM
Wesley Mccaster
Jan 30, 2026
1.0
Messed up my meal I walked in to order the meal of the day and got confused then let the lady working the counter know that I was confused. She then seemed to get upset with me because of the confusion. Didn't try and make any accomodations or clear any misunderstanding surrounding the entire ordeal. I left unsatisfied with my food and upset in general. I will not be returning any time soon.
LL
Lucy Labrecque
Jan 10, 2026
1.0
Manager Lady @ 3983 28th St location….is rude…hung up “matter-of-factly” WITHOUT SAYING HER NAME FOR MY RECORDS…this place was HIGHWAY ROBBERY…they charged $6 for extra cheese stating that they put 12 pieces on it….LIE…they cut their provolone slices in half…so essentially 4 additional slices…..SIX DOLLARS….i can buy it cheaper at the store…when she hung up…i had more questions and called back….OF COURSE NO ANSWER (5x call back over an hour when the first call I specifically asked if they were busy)….WHAT A POOR EXAMPLE OF MANAGEMENT…AND A C O W A R D L Y WAY OUT….DO NOT WASTE YOUR MONEY….i WILL NOT SETTLE WITHOUT CORPORATE REPRESENTATION ADDRESSING THIS ISSUE….I AM FUMING
EM
Everardo Mencho
Nov 14, 2025
1.0
The woman working around 7pm yesterday was really really rude, and had an attitude. I will not be going there again because they should treat everyone with respect and kindness. I couldn’t tell if the sub was good cause of how she ruined my mood.
MS
Mark S
Nov 5, 2025
5.0
I stopped by Subway today for lunch, and I was genuinely impressed! The restaurant was spotless, and the staff greeted me with smiles the moment I walked in. My sandwich artist took the time to make sure everything was exactly how I wanted it — fresh veggies, perfectly toasted bread, and the right amount of sauce.
You could tell all the ingredients were fresh; the tomatoes were crisp, the lettuce was bright, and the bread smelled amazing. I tried the Sweet Onion Chicken Teriyaki on Italian Herb & Cheese, and it was absolutely delicious — warm, flavorful, and satisfying.
The service was quick even during the lunch rush, and the employees seemed to take real pride in their work. The dining area was clean and comfortable, with a welcoming atmosphere that made me want to stay a little longer.
All in all, this Subway exceeded my expectations. It’s clear the team here cares about quality and customer experience. I’ll definitely be coming back soon!
The Subway is located at 3983 28th St SE in the E Paris Shoppes Shop Center, Kent, Grand Rapids, MI 49512, USA.
What are the operating hours of the Subway in Grand Rapids?
The store is open from 8:00 AM to 9:30 PM Monday through Friday, and from 9:00 AM to 9:00 PM on Saturdays and Sundays.
Does this Subway location offer delivery services?
Yes, delivery service is available for this Subway location.
Can I dine inside the Subway restaurant at 3983 28th St SE?
Yes, this Subway offers dine-in service as it serves meals inside the restaurant.
Does this Subway provide catering services?
Yes, catering services are available at this Subway location for your event needs.
What meals does this Subway serve?
They serve breakfast, lunch, and dinner meals.
What are some nearby places of interest around the Subway at 3983 28th St SE?
Nearby places include Jude's Barbershop Grand Rapids SE for hair styling, H&R Block for financial services, and GR Nail Spa for beauty treatments.
Where can I find nearby restaurants to try before or after visiting Subway?
Nearby dining options include Mikado Sushi Restaurant for Japanese cuisine, Faro's Pizza for Italian food, and Toppers Pizza for more pizza choices.
Are there fitness or recreational facilities near this Subway?
Yes, American Home Fitness and The Other Body Shop gym are close by if you're interested in sports and recreation.
How can I order food from this Subway restaurant?
You can order quickly and easily through the Subway app or online via their menu page at https://subway.com/en-us/restaurant/4254-0/menu.
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