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Subway

3.9
(182 reviews)

Business Details

(616) 949-0444
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Grand Rapids Subway® Restaurant at 3983 28th St SE brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
3983 28th St SE, Grand Rapids, MI
49512, United States

Hours

Monday8:30 AM - 10:00 PM
Tuesday8:30 AM - 10:00 PM
Wednesday8:30 AM - 10:00 PM
Thursday8:30 AM - 10:00 PM
Friday8:30 AM - 10:00 PM
Saturday9:00 AM - 9:00 PM
Sunday9:00 AM - 9:00 PM

Reviews

3.9
182 reviews
5 stars
88
4 stars
48
3 stars
14
2 stars
4
1 star
28
  • JP
    Jade Perry
    Mar 20, 2026
    1.0
    yesterday, March 19 I bought a sub from here. It was a chicken avocado sub. I got it in the car started eating it and tasted something weird inside the sandwich. Thought it was the avocado so I tasted avocado by itself. Nothing was wrong with the avocado then I tried the chicken and the chicken was sour Slimy in hand and tasted horrible called up there and spoke with the manager and they argued with me about if the chicken was fresh or not instead of making it right and result, I got food poisoning from this place do not go here. They didn’t even try to make it right. They just argued with me over and over again about how it’s fresh and then it wasn’t sour. Never had an experience like that before. And the total came up to 16 something for one sub so I had to throw away half of a sub
  • WM
    Wesley Mccaster
    Jan 30, 2026
    1.0
    Messed up my meal I walked in to order the meal of the day and got confused then let the lady working the counter know that I was confused. She then seemed to get upset with me because of the confusion. Didn't try and make any accomodations or clear any misunderstanding surrounding the entire ordeal. I left unsatisfied with my food and upset in general. I will not be returning any time soon.
  • LL
    Lucy Labrecque
    Jan 10, 2026
    1.0
    Manager Lady @ 3983 28th St location….is rude…hung up “matter-of-factly” WITHOUT SAYING HER NAME FOR MY RECORDS…this place was HIGHWAY ROBBERY…they charged $6 for extra cheese stating that they put 12 pieces on it….LIE…they cut their provolone slices in half…so essentially 4 additional slices…..SIX DOLLARS….i can buy it cheaper at the store…when she hung up…i had more questions and called back….OF COURSE NO ANSWER (5x call back over an hour when the first call I specifically asked if they were busy)….WHAT A POOR EXAMPLE OF MANAGEMENT…AND A C O W A R D L Y WAY OUT….DO NOT WASTE YOUR MONEY….i WILL NOT SETTLE WITHOUT CORPORATE REPRESENTATION ADDRESSING THIS ISSUE….I AM FUMING
  • EM
    Everardo Mencho
    Nov 14, 2025
    1.0
    The woman working around 7pm yesterday was really really rude, and had an attitude. I will not be going there again because they should treat everyone with respect and kindness. I couldn’t tell if the sub was good cause of how she ruined my mood.
  • MS
    Mark S
    Nov 5, 2025
    5.0
    I stopped by Subway today for lunch, and I was genuinely impressed! The restaurant was spotless, and the staff greeted me with smiles the moment I walked in. My sandwich artist took the time to make sure everything was exactly how I wanted it — fresh veggies, perfectly toasted bread, and the right amount of sauce. You could tell all the ingredients were fresh; the tomatoes were crisp, the lettuce was bright, and the bread smelled amazing. I tried the Sweet Onion Chicken Teriyaki on Italian Herb & Cheese, and it was absolutely delicious — warm, flavorful, and satisfying. The service was quick even during the lunch rush, and the employees seemed to take real pride in their work. The dining area was clean and comfortable, with a welcoming atmosphere that made me want to stay a little longer. All in all, this Subway exceeded my expectations. It’s clear the team here cares about quality and customer experience. I’ll definitely be coming back soon!

Frequently Asked Questions About Subway

Where is the Subway restaurant located?

The Subway is located at 3983 28th St SE in the E Paris Shoppes Shop Center, Kent, Grand Rapids, MI 49512, USA.

What are the operating hours of the Subway in Grand Rapids?

The store is open from 8:00 AM to 9:30 PM Monday through Friday, and from 9:00 AM to 9:00 PM on Saturdays and Sundays.

Brand Certified Facts from Subway

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Certified April 19, 2026Yext Knowledge Graph
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