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Wingstop

3.3
(688 reviews)

Business Details

3923 28th St SE, Grand Rapids, MI
49512, United States
(616) 369-9464
https://www.wingstop.com/

About

Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Kentwood. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Wingstop
3923 28th St SE, Grand Rapids, MI
49512, United States

Hours

Reviews

3.3
688 reviews
5 stars
296
4 stars
77
3 stars
52
2 stars
61
1 star
202

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with undercooked or poorly prepared food, including soggy fries and dry wings.

Service Speed

Numerous reviews highlighted slow service, with long wait times for food and orders often being incorrect or incomplete.

Cleanliness

Several customers noted that the restaurant was dirty, with sticky floors and unclean dining areas.

Customer Service

While some staff members received praise for their friendliness, many reviews criticized the overall customer service as rude and unprofessional.
  • RP
    Ruth Parsons
    Jan 27, 2026
    1.0
    The wings were severely under cooked. They could not be eaten The service was horrendous and the place was filthy. Do not go there.
  • ME
    m evans
    Jan 15, 2026
    1.0
    No walk in ordering
  • SS
    Soundarya SV
    Dec 24, 2025
    1.0
    Worst experience, service is very slow .
  • AM
    ARIELLA MARTINEZ-ARANDA
    Dec 9, 2025
    5.0
    I got a free ranch nice service 😛
  • DB
    Don Britten
    Dec 8, 2025
    5.0
    Ordered a large order of wings and fries for my team at work. The service was not super fast, but I think it was just a matter of being slightly understaffed. The guys working there were friendly and moving non stop. The atmosphere was like most places that are a fast food place. It appeared clean and neat. The wings and fries were terrific!! The whole team loved them and would like us to get them again! We tried multiple flavors for the wings and all were great!

Frequently Asked Questions About Wingstop

Where can I find nutritional information?

Our nutrition and allergen information can be found at the following locations: www.wingstop.com/nutrition www.wingstop.com/allergens

How can I send you feedback?

We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.

Brand Certified Facts from Wingstop

Wingstop partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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