When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Kentwood. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.
Numerous customers reported slow service, long wait times, and unresponsive staff, often citing a lack of urgency and professionalism.
Food Quality
Mixed reviews on food quality, with several complaints about cold, soggy, or improperly cooked items, including undercooked fries and dry wings.
Cleanliness
Many customers noted unsanitary conditions in the restaurant, including dirty tables, sticky floors, and malfunctioning soda machines.
Customer Service
While some staff members received praise for their friendliness and helpfulness, many reviews highlighted rude behavior and poor customer service overall.
SS
Soundarya SV
Dec 24, 2025
1.0
Worst experience, service is very slow .
AM
ARIELLA MARTINEZ-ARANDA
Dec 9, 2025
5.0
I got a free ranch nice service 😛
DB
Don Britten
Dec 8, 2025
5.0
Ordered a large order of wings and fries for my team at work. The service was not super fast, but I think it was just a matter of being slightly understaffed. The guys working there were friendly and moving non stop. The atmosphere was like most places that are a fast food place. It appeared clean and neat.
The wings and fries were terrific!! The whole team loved them and would like us to get them again! We tried multiple flavors for the wings and all were great!
JO
J Judy Outlaw
Nov 25, 2025
3.0
NEVER Answer The Phone!!!
MC
Mike Chris
Nov 1, 2025
5.0
Order about 200 wings online when I got there were only two people in the kitchen one female sitting around and it still got done quick shoutout to those two hard working black young men that made my wings for my family which they loved.
Our nutrition and allergen information can be found at the following locations:
www.wingstop.com/nutrition
www.wingstop.com/allergens
How can I send you feedback?
We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.
Am I able to submit ideas to Wingstop for future consideration?
We at Wingstop Restaurants Inc. ("Wingstop") are proud that our fans are excited by our brand and want to share their ideas, innovations, flavors, and other wing-loving thoughts with us. However, Wingstop has a full-time staff of wing experts who we rely on to generate new ideas for our brand and our fans. Not that your ideas are unworthy, but you don't want to put the team out of a job. And our lawyers tell us that we need to avoid unsolicited ideas because we don't want to have any dispute as to ownership of those great ideas. Below is more legal mumbo jumbo explaining our policy.
UNSOLICITED IDEAS
Customers of Wingstop may have the perfect idea for a new concept, and we may be missing out on an exciting opportunity, but ownership and protection must be considered. Wingstop maintains a policy that does not permit it or its employees to accept any unsolicited ideas from outside sources (fans and other third parties).
Wingstop strives to innovate and create through internal business departments and their employees. With this in mind, if we create a new concept through our internal experts, and a talented customer/fan submits a substantially similar idea, determining who the originator of the wing-tastic idea is would be a challenge. To better protect ourselves as well as all of our fans out there, we must adhere to this strict policy which does not permit the review, consideration, or acceptance of such ideas from outside parties to avoid any confusion of ownership. Therefore, we encourage you not to send us unsolicited ideas.
TERMS GOVERNING SUBMISSIONS
If you nevertheless insist on sending us your unsolicited ideas, the following conditions apply:
Wingstop shall have no obligations concerning the submissions, including no obligation to review the submissions, return any materials, or acknowledge receipt of the submissions.
All submissions will be deleted from working files within Wingstop and no response will be delivered to confirm receipt of any submissions.
Due to archiving requirements, your email may be retained on our system, but please understand this is not an effort to keep record of our customers' great ideas; rather, it is incidental to archiving.
How can I input special instructions into my online order?
We offer the most commonly ordered menu items as options for our online ordering system. If you're craving something special and can't find it online, call your Wingstop directly and they'll get your flavor hooked up.
How do I locate a restaurant near me?
Click the Locations link located at the top of the Wingstop website located at www.wingstop.com.
How do I reset my password if I have forgotten or lost it?
Click the "Forgot Password?" link on the login page.
What types of wings does Wingstop Kentwood offer?
Wingstop Kentwood offers classic wings, boneless wings, and tenders with over 11 iconic flavors including Lemon Pepper and Original Hot.
What are the operating hours for Wingstop Kentwood?
Wingstop Kentwood is open daily from 10:30 AM to 1:00 AM for dine-in, takeout, and delivery.
Does Wingstop Kentwood offer delivery and pickup options?
Is there a drive-through available at Wingstop Kentwood?
No, Wingstop Kentwood does not have drive-through service and remains closed for drive-through operations every day.
What payment methods are accepted at Wingstop Kentwood?
Wingstop Kentwood accepts American Express, Discover, MasterCard, and Visa for payments.
How can I order Wingstop Kentwood's food online?
You can order online through their official website or mobile apps available for iOS and Android.
Where is Wingstop Kentwood located?
Wingstop Kentwood is located at 3923 28th St SE, Grand Rapids, MI 49512, United States.
What nearby dining options are close to Wingstop Kentwood?
Nearby dining options include Wendy's, Faro's Pizza, Mikado Sushi Restaurant, Denny's, Subway, Red Lobster, Olive Garden, and Toppers Pizza, offering a variety of fast food, pizza, sushi, seafood, Italian, and diner cuisine.
Are there any fitness or recreational centers near Wingstop Kentwood?
Yes, nearby you can find The Other Body Shop gym and American Home Fitness, offering sports, recreation, and fitness services.
How can nearby places help me plan my visit to Wingstop Kentwood?
You might enjoy visiting nearby attractions such as Wendy's for a quick meal option, or relax at The Other Body Shop gym before or after your Wingstop meal. Additionally, places like Breton Travel can assist with travel plans if you're visiting the area.