Wingstop

3.3
712 reviews

About

Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Kentwood. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.

Location

Wingstop
3923 28th St SE, Grand Rapids, MI
49512, United States

Hours

Reviews

3.3
712 reviews
5 stars
310
4 stars
81
3 stars
54
2 stars
61
1 star
206

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, long wait times, and unresponsive staff, often citing a lack of urgency and professionalism.

Food Quality

Mixed reviews on food quality, with several complaints about cold, soggy, or improperly cooked items, including undercooked fries and dry wings.

Cleanliness

Many customers noted unsanitary conditions in the restaurant, including dirty tables, sticky floors, and malfunctioning soda machines.

Customer Service

While some staff members received praise for their friendliness and helpfulness, many reviews highlighted rude behavior and poor customer service overall.
  • SS
    Soundarya SV
    Dec 24, 2025
    1.0
    Worst experience, service is very slow .
  • AM
    ARIELLA MARTINEZ-ARANDA
    Dec 9, 2025
    5.0
    I got a free ranch nice service 😛
  • DB
    Don Britten
    Dec 8, 2025
    5.0
    Ordered a large order of wings and fries for my team at work. The service was not super fast, but I think it was just a matter of being slightly understaffed. The guys working there were friendly and moving non stop. The atmosphere was like most places that are a fast food place. It appeared clean and neat. The wings and fries were terrific!! The whole team loved them and would like us to get them again! We tried multiple flavors for the wings and all were great!
  • JO
    J Judy Outlaw
    Nov 25, 2025
    3.0
    NEVER Answer The Phone!!!
  • MC
    Mike Chris
    Nov 1, 2025
    5.0
    Order about 200 wings online when I got there were only two people in the kitchen one female sitting around and it still got done quick shoutout to those two hard working black young men that made my wings for my family which they loved.

Frequently Asked Questions About Wingstop

Where can I find nutritional information?

Our nutrition and allergen information can be found at the following locations: www.wingstop.com/nutrition www.wingstop.com/allergens

How can I send you feedback?

We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.