Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.8
907 reviews
5 stars
374
4 stars
247
3 stars
130
2 stars
57
1 star
99
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including incorrect orders, rude staff, and long wait times.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold, stale, or improperly prepared items.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty bathrooms and sticky floors.
Positive Staff Interactions
Despite the issues, some customers praised friendly and helpful staff members who provided good service.
Order Accuracy
A recurring theme was the frequent mistakes with orders, leading to customer dissatisfaction.
- GLGreen Lady LizzDec 29, 20255.0I've been going to this location for years, there has been two times or they messed up my order and they were willing to fix it or replace my items at a later date!!! Keep up the great work
- CRConner ReurinkDec 8, 20251.0Had the worst experience here tonight. My husband and kids and I went through the drive thru and were very clear about what we wanted. I ordered a large meal with a large drink, my husband as well. Employees were yelling and singing the McDonald's theme in the background. The girl taking our order clearly wasn't paying attention. When I got up to the window I paid with a gift card and remaining $11. She did not give me a receipt. She asked me what size drink I had and I told her a large. She had a large and a medium lemonade so I assumed She messed up and would give me The large. The other guy working with her was very rude and dropped my entire bag of food on the ground. He got me another one and they gave us the 2 sprites and handed me a medium lemonade.. I told them I ordered a large and he said no you get a medium. I was not happy as I had clearly ordered a large. The girl handed me the replacement kids meal and didn't say a word. My husband told her to have a good day and I let her know we would be calling cooperate. She rolled her eyes.
- SCshenna ColegroveDec 7, 20254.0normally we do drive thu not in fining but have done in side dinning
- HVheather vanwyckNov 30, 20251.0Messed up our order more than once,old nuggets, old chicken for sandwiches, cold fries. Service was slow and lagging , employees too busy talking to one another. For the prices you pay , the food should be FRESH.
- JJJomar_idkNov 17, 20251.0Guy taking the order was really weird and moaning
Frequently Asked Questions About Wendy's
Is Cutlerville#23 Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the regular drive-thru hours for Wendy's at 480 68th Street, Grand Rapids, MI?
The drive-thru is open from 7:00 AM to midnight Monday through Thursday, from 7:00 AM to 1:00 AM on Friday, 8:00 AM to 1:00 AM on Saturday, and 8:00 AM to midnight on Sunday.
Does this Wendy's location offer breakfast?
Yes, this Wendy's in Grand Rapids serves breakfast with options like combos, croissants, biscuits, classic sandwiches, coffee, and sides.
How can I order Wendy's food for delivery or pickup?
You can order via the Wendy's app or at order.wendys.com by selecting this location and choosing delivery or pickup options.
What payment options are accepted at this Wendy's?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Is there dine-in available at the Wendy's on 480 68th Street?
Yes, this Wendy's location offers dine-in, drive-thru, takeout, and delivery services.
How do I contact this Wendy's location directly for questions or feedback?
You can call them at (616) 281-3033 or reach out via Wendy's Customer Care through their website or phone at 888-624-8140.
Are there nearby fast food restaurants similar to Wendy's?
Yes, nearby fast food options include Burger King, Subway, Arby's, and McDonald's for variety in sandwiches and burgers.
What other types of restaurants can I find close to this Wendy's location?
Nearby dining options include Umi Sushi & Grill for Japanese cuisine and Tacos Don Jose for Mexican food, offering diverse eating experiences.
Are there places nearby this Wendy's where I can refuel or get a car wash?
Yes, Speedway gas station and Anchor Car Wash are close by for fuel and vehicle cleaning services, convenient for customers on the go.
Can customers visiting Wendy's also explore local breweries nearby?
Cranker's Restaurant & Brewery is located nearby, providing an option to enjoy brewery offerings before or after your Wendy's visit.