Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.7
1,414 reviews
5 stars
559
4 stars
352
3 stars
217
2 stars
91
1 star
195
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted unsanitary conditions, including dirty tables and bathrooms.
Service Quality
Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and poor management.
Order Accuracy
Many customers experienced issues with incorrect orders or missing items, particularly during late hours.
Food Quality
Food quality was inconsistent; some customers enjoyed fresh meals while others received cold or poorly prepared items.
Speed of Service
Service speed was frequently criticized, with long wait times reported in both drive-thru and dine-in experiences.
- TDThomas DeckNov 13, 20251.0I went there today. Ordered my food then waited over 30 minutes for it. The food never came.
- APALEJANDRA PEREZOct 25, 20251.0Dirty & not well kept. The ice tasted moldy, so did the pop, like it had a film in it (& we tried at least 4 diff flavors from thr self-serve). The bathroom sinks weren’t working, for both women’s & men’s bathroom . All the tables needed to be wiped, we wiped our own, but it was so sticky with gunk - on multiple tables. There were gnats flying around, especially near the ketchup area- which had no cups or spoons. And the lady in the back was serving fries with no gloves, bare hands all over the food. There was no management, it’s wasn’t the workers’ fault- the workers were nice, but no leadership or guidance. We ended up throwing away our food, drinks, everything.. & left. This place probably needs to be inspected & shut down.
- AXAzræl XIIIOct 21, 20255.0Excellent food, great atmosphere as the dinning area's almost always practically a ghost town which is kinda eerie since this is Grand Rapids (thanks Covid), but I really enjoy eating here when I'm able to stop in. The staff here are really friendly too. Ocasionally your order might get messed up, but bring it back and they'll move heaven & earth to make it right. Definitely my go-to when I want quick yet great food. Also, try one their Frosty's!!
- MCMalia CodyOct 3, 20251.0Worst Wendy’s experience ever. The dude teenager that took our order tried to cut us off from ordering after each item, they rushed us through ordering and didn’t have a chance to customize anything (adding/removing toppings) The charge seemed high and when asked for a receipt they said they had no receipt paper so I couldn’t verify anything. Then they got mad when we went to check that we got everything. They didn’t give us any utensils, straws or napkins either. When I went inside to get them, I was glared at from the parking lot to inside. They didn’t even give us all our items. This place went downhill!
- TGTonio GreanSep 15, 20252.0IF YOU DONT HAVE THE INVENTORY KNOWING YOUR JOB AND CUSTOMER SERVICE HELP A PAYONG CUSTOMER OUT BY SAYING SOMETHING AND THE SCRAPS OF BACON ON A JR BACON KEY WORD BACON SAD SAD SAD
Frequently Asked Questions About Wendy's
Is Breton & 28th Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Grand Rapids, MI?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Grand Rapids, MI into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (616) 243-1089.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Breton & 28th Wendy’s serve breakfast?
Yes, this Wendy’s location in Grand Rapids, MI serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru hours for this Wendy's location?
The drive-thru is open Monday to Friday from 7:00 AM to 1:00 AM, and on Saturday and Sunday from 8:00 AM to 1:00 AM.
Is the Wendy's at 2333 28th S.E., Grand Rapids, MI currently open?
Yes, this Wendy's location is currently open and serving customers.
Does this Wendy's offer breakfast?
Yes, this Wendy's location serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee and sides.
Can I order Wendy's food for delivery near this location?
Yes, delivery is available where offered. You can check availability and order via the Wendy's app or order.wendys.com by entering your delivery address.
What payment methods are accepted at this Wendy's?
This Wendy's accepts American Express, cash, Discover, MasterCard, and Visa for payment.
Does this Wendy's location have a drive-thru and dine-in service?
Yes, this Wendy's offers drive-thru, dine-in, takeout, and delivery services.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen details are available on Wendy's menu website, mobile app, and in-restaurant. You can view information by selecting a menu item and accessing the “Nutrition & Allergens” link.
Are there other fast food restaurants near this Wendy's?
Yes, nearby fast food places include another Wendy's and Subway, providing you with convenient dining alternatives in the area.
What nearby locations can I visit before or after dining at Wendy's?
You might enjoy visiting nearby places such as Beaner's Gourmet Coffee for a drink, the Shiraz Grille for Mediterranean cuisine, or Dance N Sport for recreational activities near this Wendy's.
Are there any nearby services like gas stations or convenience stores near this Wendy's?
Yes, close by are Johnny's Markets, Shell, and bp which offer gas and convenience store services, making it convenient for fueling or picking up essentials before or after your meal.