Brand Certified
Wendy's
3.7(1427 reviews)
Certified by Wendy's • Mar 01, 2026
Business Details
2333 28th S.E., Grand Rapids, MI
49508, United States
Certified by Wendy's • Mar 01, 2026
(616) 243-1089
Certified by Wendy's • Mar 01, 2026
https://locations.wendys.com/united-states/mi/grand-rapids/2333-28th-se
Certified by Wendy's • Mar 01, 2026
About
Certified by Wendy's • Mar 01, 2026
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Certified by Wendy's • Mar 01, 2026
Hours
Certified by Wendy's • Mar 01, 2026
Reviews
3.7
1,427 reviews
5 stars
560
4 stars
353
3 stars
219
2 stars
91
1 star
204
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported extremely slow service, with long wait times in both drive-thru and inside the restaurant.
Food Quality
There were numerous complaints about food being served cold, old, or improperly prepared, including raw items and missing ingredients.
Customer Service
Many reviews highlighted poor customer service, including rude staff interactions and lack of management oversight.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms.
Mixed Experiences
While many reviews were negative, some customers reported positive experiences with friendly staff and good food.
- TMTatiana M2 days ago3.0You would think that they’ve been around long enough not to give out cold fries so we had to send our fries back because they were cold. Then I asked for my receipt because I was not offered it and they told me that they did not have receipt paper so they cannot give me a receipt, although the guy at the window was patient. I just feel like they could do better. then the credit card machine was down which forced me to pay in cash, which I did not want to use cash but at this point, we didn’t have a option but again the guy at the drive-through window was patient when explaining the situation. and we did leave with hot fries because we sent the other ones back.
- SBStephen BurkettFeb 7, 20261.0Open late but never has baked potatoes after 8-9 o'clock. You won't find that out though until you wait in the drive thru for 15+ minutes when there's only 1 or 2 other cars there.
- LGLogan GoinsFeb 1, 20261.0slowest drive thru this side of the Mississippi
- EHElla HarrisJan 31, 20261.0Always end up taking at least 30 minutes even if you get the smallest thing on the menu.
- MJMike JenkinsJan 13, 20261.0Your manager/gm Tabitha deserves to be fired. Irrelevant how she is as a manager. Absolutely horrible human being. I couldn't believe the staff let her talk to them that way. I will never go to this location if Tabitha is still the manager! Horrible human, I can't believe your allowed to be a manager!
Frequently Asked Questions About Wendy's
Is Breton & 28th Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Brand Certified Facts from Wendy's
Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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