Wendy's

3.5
993 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1975 E. Belt Line Ave., Grand Rapids, MI
49525, United States

Hours

Reviews

3.5
993 reviews
5 stars
338
4 stars
268
3 stars
141
2 stars
70
1 star
176

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, inattentive, and unprofessional.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and overall dissatisfaction with order fulfillment.

Food Quality

While some customers enjoyed the food, others complained about cold, soggy, or poorly prepared items.

Cleanliness

Several reviews mentioned unsanitary conditions in the dining area and restrooms, contributing to a negative experience.

Staff Attitude

A recurring theme was the lack of friendliness and professionalism among staff, with many customers feeling ignored or disrespected.
  • JW
    James Wilcox
    Jan 5, 2026
    2.0
    Look everyone know I'm not a fan of fast food and to be honest I don't think you should eat the stuff .
  • DW
    David Watkins
    Dec 23, 2025
    4.0
    Food was great here, baked potato, chili, junior bacon cheeseburger, fries. Waitstaff less than stellar.
  • JM
    J. Moore
    Dec 9, 2025
    1.0
    Non existent customer service. This is the second Wendy's I have been to where walk ins are neglected.
  • LP
    Luis Palés
    Nov 20, 2025
    2.0
    This has to be one of the worse staffed Wendy's in the USA. Employees don't wear uniforms let alone name tags. Most of them are preoccupied on their cell phones and don't care at all for the customers that ultimately paytheir salaries. The atmosphere at the restaurant is like you are bothering them. Will never return to this location. Will advise you to avoid it, as well.
  • AL
    Aaron Lehrman
    Nov 12, 2025
    4.0
    Try the Baconator Fries! - Big Bacon Classic (combo) - $11: I get around to Wendy’s more because they are my favorite burger chain. The burger patty has been getting drier at all the locations including this one, but not excessively. The taste of the burger was still great otherwise. The bun was soft, the cheese melty good, and toppings were fresh and delicious. I asked for no pickles, but pickles were on the burger. They were not sloppy and wet, so picking them off was not too much of a hassle. - Fries (comes with the combo): Warm to the end. A little burnt and fried with slightly older oil, but not bad. The fries were fairly generously packed for a medium. - Frosty (comes with the combo): I asked for this instead of a drink in the combo. It was standard for a Frosty, which is great! Thick, just the right amount of chocolate, and went down smooth. I tried the fries dipped in the frosty since this is a common practice by some. I don’t get it. Sorry. I preferred the fries and Frosty separated. - Baconator Fries - $4: They are amazing! I have not tried these before. The portions of cheese and bacon are generous. The serving size for the price was very fair. - Service: To the point. They did get my order wrong in one minor way, but everything else was good and super fast. - Atmosphere: Standard for modern Wendy’s. Everything was kept up well and nothing damaged. There was a couple of tables that needed cleaning bad, but we had enough to choose from to sit where we wanted. - Conclusion: I still prefer Wendy’s as my choice of fast food. Visited at 5pm on a Thursday.

Frequently Asked Questions About Wendy's

Is Knapps Corner Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours at Wendy's located at 1975 E. Belt Line Ave., Grand Rapids?

The drive-thru is open Monday through Friday from 7:00 AM to 12:00 AM, and on Saturday and Sunday from 8:00 AM to 12:00 AM.