Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous reviews highlighted poor customer service, with staff being rude, inattentive, and unprofessional.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and overall dissatisfaction with order fulfillment.
Food Quality
While some customers enjoyed the food, others complained about cold, soggy, or poorly prepared items.
Cleanliness
Several reviews mentioned unsanitary conditions in the dining area and restrooms, contributing to a negative experience.
Staff Attitude
A recurring theme was the lack of friendliness and professionalism among staff, with many customers feeling ignored or disrespected.
JW
James Wilcox
Jan 5, 2026
2.0
Look everyone know I'm not a fan of fast food and to be honest I don't think you should eat the stuff .
DW
David Watkins
Dec 23, 2025
4.0
Food was great here, baked potato, chili, junior bacon cheeseburger, fries. Waitstaff less than stellar.
JM
J. Moore
Dec 9, 2025
1.0
Non existent customer service. This is the second Wendy's I have been to where walk ins are neglected.
LP
Luis Palés
Nov 20, 2025
2.0
This has to be one of the worse staffed Wendy's in the USA. Employees don't wear uniforms let alone name tags. Most of them are preoccupied on their cell phones and don't care at all for the customers that ultimately paytheir salaries. The atmosphere at the restaurant is like you are bothering them.
Will never return to this location. Will advise you to avoid it, as well.
AL
Aaron Lehrman
Nov 12, 2025
4.0
Try the Baconator Fries!
- Big Bacon Classic (combo) - $11: I get around to Wendy’s more because they are my favorite burger chain. The burger patty has been getting drier at all the locations including this one, but not excessively. The taste of the burger was still great otherwise. The bun was soft, the cheese melty good, and toppings were fresh and delicious.
I asked for no pickles, but pickles were on the burger. They were not sloppy and wet, so picking them off was not too much of a hassle.
- Fries (comes with the combo): Warm to the end. A little burnt and fried with slightly older oil, but not bad. The fries were fairly generously packed for a medium.
- Frosty (comes with the combo): I asked for this instead of a drink in the combo. It was standard for a Frosty, which is great! Thick, just the right amount of chocolate, and went down smooth.
I tried the fries dipped in the frosty since this is a common practice by some. I don’t get it. Sorry. I preferred the fries and Frosty separated.
- Baconator Fries - $4: They are amazing! I have not tried these before. The portions of cheese and bacon are generous. The serving size for the price was very fair.
- Service: To the point. They did get my order wrong in one minor way, but everything else was good and super fast.
- Atmosphere: Standard for modern Wendy’s. Everything was kept up well and nothing damaged. There was a couple of tables that needed cleaning bad, but we had enough to choose from to sit where we wanted.
- Conclusion: I still prefer Wendy’s as my choice of fast food.
Visited at 5pm on a Thursday.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours at Wendy's located at 1975 E. Belt Line Ave., Grand Rapids?
The drive-thru is open Monday through Friday from 7:00 AM to 12:00 AM, and on Saturday and Sunday from 8:00 AM to 12:00 AM.
Does this Wendy's location in Grand Rapids serve breakfast?
Yes, this Wendy's location serves breakfast. You can order breakfast combos, sandwiches, coffee, and sides via their website or mobile app.
What payment options are accepted at this Wendy's?
This Wendy's accepts American Express, cash, Discover, Mastercard, and Visa.
How can I place an order online or through an app for this Wendy's location?
You can order via the Wendy's mobile app or at https://order.wendys.com by selecting this location.
Is Wendy's open for dine-in and delivery services?
Yes, Wendy's offers dine-in, delivery where available, and drive-thru services at this location.
Where can I find Wendy's menu and nutritional information?
Menu prices and nutrition details are available at https://menu.wendys.com and in the mobile app by selecting the specific menu items.
How can I provide feedback about my experience at this Wendy's?
You can contact Wendy's Customer Care via live chat or call 888-624-8140. For direct feedback to this location, call (616) 361-7251 or complete the Wendy's Customer Satisfaction Survey online.
Are there any other dining options near Wendy's at 1975 E. Belt Line Ave.?
Yes, nearby options include Golden Wok (Chinese restaurant), Kitchen 67 (American restaurant and cafe), Thai Chef Restaurant (Asian/Thai), The Donut Conspiracy (donuts), and Sweet Details GR (cupcake shop). You might enjoy trying these before or after your visit to Wendy's.
What nearby services can I access around Wendy's at Knapps Corner?
Nearby services include Vibrant Life Chiropractic for health needs, Senior Care Authority of West Michigan, Great Clips for hair care, JV Nails & Spa, and America's Best Contacts & Eyeglasses for eyewear. You can conveniently pair your Wendy's visit with these services.
Are there any fitness or recreational facilities close to this Wendy's?
Yes, near Wendy's you can find Knapps Corner Tranzform Fitness gym, Grand Rapids NE Fit Body Boot Camp, and Gymboree Play & Music Center. These places offer opportunities for exercise and family fun nearby.